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How to request a data file repair service for a Reckon Accounts (Desktop / Hosted) company data file
There may come a time when it is necessary to have specialised assistance regarding a damaged data file. We highly recommend that before considering a data recovery service that you firstly undertake troubleshooting with our Technical Support Team. If they determine that the problem is beyond the scope of over-the-phone…
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How to remove or reset an unknown Admin user password in Reckon Accounts (Desktop / Hosted) company
There may come a time when it is necessary to login to a company data file as the default administrator user account in order to perform tasks or access functions only available to the Admin user. These can include upgrading your company data file to a newer version of the Reckon Accounts product or accessing functions…
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How to create a backup in Reckon Accounts (Desktop)
Follow the steps below to create a backup file which is stored on your local computer. With your company data file open in the Reckon Accounts program. 1. Click on the File menu > Save Copy or Backup 2. Select Backup copy and then click the Next button 3. Click on the Options button to display the Save Backup…
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Can email invoices but not payslips
Am using Reckon Premier 2014 - with Office 365. I can email invoices easily but not payslips??
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How to avoiding rounding issues during IIF import that result in out of balance errors
Some 3rd Party applications that generate transaction export files in the IIF format will in some cases use rounding of dollar values for figures that have more than 5 decimal places. Example: An widget item called "Widget Parts" has a price of $125.123456 gets rounded down to $125.12346 When these are used in transactions…
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update 2015
does anyone have any info on how long the update takes? I've had a blank screen for 20 minutes.....
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We're going on a roadtrip! Reckon Roadshow
25 Cities in 24 days - It's gonna be Massive! Off the back of our Reckon One major update – and announcing the changes at the prestigious AWS Summit in Sydney – we’re taking things on the road. We’re running events Australia-wide starting 5 May to help you add more value to your clients’, and your own, business. Every year…
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Setting up price Levels in Reckon Accounts Accounting 2014
I am trying to set up price levels for my items in Reckon Accounts Accounting 2014 Small Business Edition. I did think this would be straight forward but when I went to set them up I do not have a checkbox for use price levels (unless I am looking in the wrong place) but the help sent me to 'Edit', 'Preferences', 'Sales…
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need+a+warning+when+debtor+has+outstanding+invoices
I have a large customer which has many stores. Stores order good but accounts paid by head office. They have just advised that will only pay 60day of invoice date. How can I get a warning for by store that there is an over due invoice when processing sales order or an invoice. As I which to hold shipment until account for…
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Reckon Accounts Company at a Glance
https://www.youtube.com/watch?v=q8_AStdY6bk This video runs through the Company Snapshot feature within Reckon Accounts. It is available on both the Hosted and Desktop versions. Transcript: TBA
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ABA Preview is incorrect.
ABA Preview is incorrect. Have just upgraded to RA 2015. I now cannot preview ABA file, RA shows me one from weeks ago, also error message "auregfind Query failed". worked ok last week before upgrade. I am using the correct bank account.
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How to perform regular data file maintenance in Reckon Accounts (Desktop) - Verify Data / Rebuild Da
The data file owner or designated Admin user is responsible for performing regular file maintenance tasks. The main reason for this is that only through regular file maintenance can you minimise the chance of an unforeseen data corruption event and mitigate the downtime that can result. Common causes of data corruption*…
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How to sort or re-sort Lists in Reckon Accounts
Users may choose to manually sort the order in which list entries are displayed such as in ascending/descending order, in a Flat View or Hierarchical View For most List types (Accounts, Items, Customers, Suppliers, Employees, Other Names, etc) there exists the ability to re-sort the list back into its original alphabetical…
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How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop)
Before performing a file integrity test sequence it is highly recommended that a backup file (QBB) be created. Follow the steps below:Create a backup to ensure that you have a current saved copy of the data file prior to any repairs being undertaken. In some situations, badly damaged files are rendered unusable if the…
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How do I find the QBWIN.LOG (error log) in Reckon Accounts (Desktop)
Follow the steps below to locate the QBWIN.LOG file. With the Reckon Accounts program active: · While holding down the Ctrl key, press the number 1 and then 2 · This will display the Tech Help window · Select the Open File tab · Select QBWIN.LOG file as the file to be opened · Click the Open button and save…