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Labour Day - Opening Hours & Support (2 October 2017)
Hi everyone This is just a heads up to let you know a number of our phone support lines will be closed on Monday 2 October 2017 for Labour Day. The phone support teams that will be closed are:* PSG Customer Service * Reckon Docs * Reckon Training * 1900 Registration & Support lines * Advantage POS Support All other support…
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Adding a Job Number field to a Statement
Hi There We need to take the Job Number out of the Description field and add it to its own field near the date. We are using Reckon Accounts Premier: Contractor - Edition 2017 Photos attached. I've been trying to look at me book, page 130 and it look like the Job Number is on there as a choice. How do I get it to be on…
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Error status 0xc 0000020
Hi, I have recently purchased a new computer running windows 10. (previous computer died and was running XP) I reinstalled my quickbooks 2007/2008 Pro in May and it has been running without any hiccups apart from not being able to email. However, it is now not opening and I am receiving this message. I am guessing that the…
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cannot install accounts 2007/08 accounts trial
Need to import 2006/07 file to Accounts Premier 2016 and need to convert through Accounts 2007/08. Trial software 2007/08 fails to install on Windows 10 (64 bit) with this error message "The InstallShield Engine (ikernel.exe) could not be launched. Server execution failed.
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Sending invoices by email - two emails being created
Hi, My client is currently using Reckon Accounts Plus 2017 as well as Microsoft Office Home and Business 2010 (version 14.0.7184.5000 (32bit)). The Reckon file was very large and taking a long time to respond, so I created a new file. When I go to send an invoice from Reckon, it automatically sends an invoice, as well as a…
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How do I get charge out rates into monthly reports
Hi I use Reckon Enterprise - Professional services edition. My question is can I get billing rates into the following reports? Time by Job Detail and Time by Name Detail? I have all team members charge out rates loaded - they pull through into the invoices but not through the reports - can anyone help please? Is QODBC…
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emailing directly from Quickbooks Accounting: Small Business 2008-09
When I try to email an invoice, after clicking on the Send and then Email invoice button it takes me straight to the printer......no option to choose an email address. I am no tech head, but surely this should be a simple thing to set up.
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Is BankData feed available for Accounts plus desktop 2014
I have Accounts Plus desktop 2014. Does the BankData feed facility work with this version?
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Bill number checking feature for Credit Adjustments.
Bill number checking feature for Credit Adjustments. The system does not check for previous number when changing the Bill to a Credit Adjustment. Can this be fixed please?
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Setting up a superannuation liability for a contractor
We have a contractor whom is paid on receipt of his invoice but we pay super for him and therefore need to accrue a superannuation liability for him. Currently, at the end of each quarter I do a manual expense payment write cheque entry, which obviously relies on me making sure this is done but also means it doesn't ever…
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IAS Reporting Monthly
In the past when I have printed a Payroll Summary report for a particular month, I would enter the dates for that month, i.e. 01July-31July, and the report would be for that month. Sometime ago the system has been changed so that the pay cheque PAYMENT date has to be entered now to include the correct figures. When I…
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Reckon Accounts Home & Business 2017 Annual Licence Update - Lost Files
I recently renewed our 2017 Annual Licence for Reckon Accounts Home & Business, however all files dating prior to 2015 have disappeared. Can you please advise how to recover the lost files?
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How do I split a deposit so a portion can be used on the Receive Payments screen?
Hi My customer had outstanding payments owing with us plus a small loan from us. They made one payment to cover both. I think I need to split the transaction across the Make deposit screen so I can code that to the loan PLUS I need to take a portion through the Receive Payments screen so I can allocate it to their…
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Validate ABN in Supplier results in "Unable to connect" message
When I enter the supplier ABN and press validate, I get a message "Unable to Connect". I talked to the help desk. They said to change ISP which doesn't seem a reasonable solution as our internet is working. Any other suggestions? I am using Reckon Accounts Premier: Accountant Edition 2017
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Is there a way to "lodge" the GST filing in Reckon WITHOUT lodging with the ATO?
I have 4 quarters of GST filings that need to be loaded into Reckon. They have already been lodged with the ATO. I know Quickbooks let you do a "paper" filing so the entries are made like you did file through the software. HELP