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Cancelling re-occurring transactions
I'm trying to cancel my re-occurring transactions setup in Reckon - every time I go to open this window it automatically closes down the whole Reckon application. Has anyone had this problem - anyway to fix this?
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permissions message when opening RA Business
New Client has RA Small Business 2013 on desktop. About to update to current version of RA Plus. Using Windows 8.1. Recently receiving message on opening or back up. Message is intermittent 'You do not have sufficient permissions to delete files in the specified folder. To use Reckon Accounts in a multi-user environment,…
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cutomer returned broken goods besides giving cusotmer credit note, what else?
A customer bought goods and they were wrong voltage and were destroyed, but customer should get a credit note. How to I put in qb's that the goods are returned but worthless.
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Mixed US and Australian dates - is this a bug?
Product is Reckon Accounts Enterprise 2018 Release R2P It has been correctly set up for Australian dates. All data entry works correctly. However every report shows a date in US date format in the top left corner. See screenshot. Looks like a bug to me. What can I do about it?
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Why do I need to open using a back up version now every time I open Reckon?
Hello, I have Accounts Plus 2018 - and since upgtradng to the 2019 FY, I have to open using a back up copy - and it will not let me use the copy that is saved to my computer files, it will only open from an external hard drive. This is really frustrating, has anyone been able to get this issue resolved? I see there are a…
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Reckon Accounts Enterprise 2018- 10 users - Will a "clean up company data" increase speed?
We have over 10 years of data files - I have previously inquired (2016 when before upgrading to Enterprise) if a clean up company data would be beneficial and was told this was not recommended by Reckon as too many customers were reporting issues. What is the current recommendation to improve speed when using Reckon?
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Payroll item entered multiple times for different class, but only quantity of the first line appears
Hi Guys, We have a payroll item that is entered as earnings so it can be assigned to different classes. We are using the same payroll item and entering it multiple times to assign different classes, see screen shot here; But when this comes through on the payslip that is emailed to the employee, only one of the quantity…
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Employee Opening Balances
I have set up a new QBooks file for Payroll - my July payroll has been processed through old file. I need to enter historical payroll and all leave accrual balances into new file - can someone help me - where do I enter these balances as in $ and hours. Thanks
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Bank Data problems
I am new to using Bank Data. I can import data from bank but can't match it to the correct account. When I get to the box "Select Bank Account" there are 2 choices *use existing account, or * create a new Reckon account. I want to "use existing" however the "Continue" button is not highlighted so I can't go any further The…
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Reckon 2018: This installation has been interrupted
Trying to install Reckon Premier 2018 on a terminal server (Windows Sever 2008 R2 SP1).The installer successfully installs "Payment Gateway Services" and then closes with the message; This installation has been interruptedReckon 2013 is currently installed. Does this need to be completely uninstalled first?-.NET 3.5.1 is…
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Sundry (misc) sales items - Should they be Inventory or Non-inventory?
We have a "SUNDRY" sales item setup for when we get in a one off product for a customer.This would be an item we would not normally stock and do not need to load on the item list.It is currently setup as an "Inventory" item which means that quantites are tracked.Should this item rather be a "Non-inventory" item?If so, we…
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Payroll items not appearing 'below the line' in the payroll summary
Hi - We're using Reckon desktop (Accounts Premier - Professional Services Edition 2018) and I cannot set up a non-taxable allowance Payroll item so that it appears 'below the line' in the Payroll Summary, ie it is not included in the taxable payroll calculations. The payroll item is set up as not being subject to PAYG. Any…
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Unable to email payslips in Accounts 2018 after laptop upgrade
I have Reckon Accounts 2018. I have recently updated my laptop and downloaded a new version of Reckon. I am now not able to email payslips. I get to the select screen and then select all employee, then click next and go to the 'Select Forms to Send' screen and its blank. Nothing included.
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Price Level List - Employee Charge Out Rate
Hi all, We have recently upgraded our premier Reckon Account Premier to 2018 Edition. Our invoice to clients are based on time spent by our employees. All employees have different charge out rates. Before the upgrade, we have all the different rates saved under "Price Level List". After the upgrade, the "Price Level List"…
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Copying Memorised Reports to another file.
I have several entities that I want to run the same set of memorised reports for. I s there a way to copy them across rather than having to modify for each entity?