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Uninstall reckon accounts premier 5 user licence and reinstall a 2 user licence.
How do I uninstall reckon accounts premier 2018, 5 user licence and reinstall a 2019, 2 user licence.
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Reconciling Accounts - Payroll - Switch Prior Checks to Online Deposit?
I have recently started a new job as the office manager. The previous office manager would record employee payments by creating "paychecks" in Reckon. However, the paychecks were not distributed, the pay was instead, automatically deposited to the employee's bank accounts by the boss. This has created an issue when…
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Applying a partial payment to an invoice when reconciling account with bank statement
Hello again dear Reckon community,Another question for today...How can I apply a partial payment (client paid half of total owed) to an invoice, so that the payment clears when reconciling the bank statement, and the part payment is applied towards the invoice, but the remaining amount due on the invoice remains in Reckon…
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Adjusting payroll information to accurately reflect IRD paye calculator
Hello lovely Reckon community,I am having major difficulty with my Reckon payroll not matching up what was calculated on the IRD PAYE calculator and my excel spreadsheet. My payroll was paid correctly, but because the IRD website was down, I couldn't do my PAYE filing until the 26th. Now I'm trying to backtrack and go back…
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We have been hacked and our invoices are now encrypted; is there any way invoice data can be uploade
Hi, We have been hacked and our invoices are now encrypted and unfortunatley a backup has not been completed for a number of weeks. Is there any way invoice data can be uploaded without rekeying? We have the PDF copies from our emails. We are using Reckon Accounts Plus 2018. Thanks in advance.
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RESC
RESC amounts are being duplicated on some employees each pay run. It seems entirely random - does not happen with all SS amounts and does not happen with the same employees each week. The errors can be rectified by editing the pay cheque ie deleting the SS amount and re-entering but it is painful especially with the…
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error message
Hi, I have an error message each time I load up a pay event, the message reference is bc491df0-61a4-11e9-888c-1d331f817e4b@reckon.com The amounts uploaded are correct, anyone have an idea in what is going on? Should I be worried? Thanks Amanda
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Migration of Accounts Premier 2019 to 2018 Hosted (rollback?)
I tried to upload my QBB file to Hosted (2018R2) from Accounts Premier (2019) but got a 'file is a newer version' error So I think Im looking for advice to rollback? so I can migrate to Hosted 2018 R2 from Accounts Premier 2019. Ive had a search but couldn't see much related, sorry if it has been covered already Any help…
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Hi, My computer has been hacked, now not printing invoices
Hi, My computer has been hacked with ransom ware and now my Reckon Plus 2014 is not working. Also shows error code 14527 58308. no print preview appears.
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Weight and Volume on Invoices in Accounts Hosted
Hi EverybodyI am looking for a solution to add up weight and volume of multiple products on invoices in Accounts Hosted.We need this to get freight cost quotations and create shipping labels. Both, total weight as well as total volume of all items on the invoice are required for this.We are currently already doing the same…
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I am receiveing error (MAP) error Code 80040102(258) at line 947in sendemail.cpp
Hi I am suddenly unable to email from reckon- no remittances, payslips I am receiveing error (MAP) error Code 80040102(258) at line 947in sendemail.cpp thanks
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How to connect Reckon Enterprise Hosted 2018 with QBWC?
I am trying to connect the Reckon Enterprise Hosted 2018 with another system using the QBWC (Quickbooks Web Connector).When I open the QBWC and try to add an application I receive an error:"QBWC1039: There was a problem adding the application. Check QWCLog.txt for details.Error connecting to QuickBooks. Error message…
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How do I upgrade my reckon accounts from 2016 to 2019 version on other computers. 2019 is installed
I want to install reckon accounts enterprise 2019 on other computers
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Easter 2019 - Opening Hours & Support
Hi everyone, Easter 2019 is right around the corner and hopefully you’ll be taking a well-deserved break over the long weekend. If you’re planning on being a busy bunny and catching up on work, we’ve got you covered with support over Easter. Please see below for info on our phone based support teams over Easter. Good…
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Termination & STP
I had 2 employees that weren't terminated as such (they were transferred from one entity to the other) & so I forgot to terminate them in Reckon Accounts before uploading my STP file. So now on the portal it shows not a final pay event for those two employees. What should I do to correct this? Or is there nothing that can…