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Hi, pay run has been declined by ATO
I tried to input the wages but most of them shows ATO declined. I try to adjust it, but it seems every time I adjust, the amount add up together. So when I check the staff payment summary, it shows much more than they real have. So how can I delete them? And the error message I received is : Pay run has been declined by…
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MIGRATION: Recommendations when converting from Reckon Accounts desktop or Hosted to Reckon One
We recommend that before you migrate your Reckon Accounts desktop data file or Reckon Accounts Hosted data file to the Reckon One platform, that you generate key reports that you can use for comparison purposes or general record keeping.Ensure that you have created a current backup of your data file which is error-free,…
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DATA RECOVERY: Recommendations when converting from Reckon Accounts desktop or Hosted to Reckon One
We recommend that before you switch from your Reckon Accounts desktop data file or Reckon Accounts Hosted data file to the Reckon One platform, that you generate key reports that you can use for comparison purposes or general record keeping.Ensure that you have created a current backup of your data file which is…
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Price Levels
Hi all, I'm Reckon Newbie... I'm using Reckon Accounts Premier 2019. Currently we only have a base/wholesale price for products in our system. I want to create a Retail price on a selected number of product with varying prices, not a % on.When I create the price level I choose the Price Level Type as (Per Item, varies per…
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reckon accounts opening in single user mode
Hi,Does anyone have a Solution for this or experiencing the same?We have Reckon Accounts Multi User and after installing 2019, our main Company File is being Closed in Multi-User Mode (which we want) but opening in Single-User Mode each time.Thank you
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just starting to use STP do I have to input separate payruns to 30 September
Premier 2019
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Importing Inventory from Excel
Hi I have manged to import inventory items but then need to go in manually to enter the UOM as there is nothing in the mapping options to add this. Is there a way to add this item to mapping? Regards Mark Dindas
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DATA RECOVERY: How to show hidden files and folders, display file extensions for known file types
Follow the steps to display hidden files and folders.Windows 101) Click on the Windows Search field2) Type "File Explorer Options" 3) In the section titled "Best match", click File Explorer Options4) Click on the View tab 5) Enable the radio button for Show hidden files, folders and drives6) Untick Hide extensions for…
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DATA RECOVERY: How to find a data file using Windows Search
At some point, you will likely need to locate a file in order to make a copy of it, send it to your accountant, send it to a technician, rename the file, etc.Example file names and file extensions: If you are looking for Reckon Accounts company data files, use the file extension *.QBW as a search term Company data files…
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DATA RECOVERY: How to securely send a data file to the Data Recovery Team
Use the steps below to send a file to the Data Recovery Team IMPORTANT: Do not send a file unless you have been instructed to do so. You will need to submit a service request in order to be assigned a valid case designation. If you have not yet requested a data service, please do so by clicking the link below. Submit a…
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Templates
Invoices all of a sudden are not printing correctly. When i go into the layout design they look perfect but when i preview or print there all over the place with extra columns. I have checked the screen & print order numbers and all looks to be fine. I have set up many invoice templates before but haven't come across this…
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DATA RECOVERY: How to find if installed Outlook version is 32 bit or 64 bit
If you need to find out whether your installed Microsoft Outlook is 32bit or 64bit follow the steps below.1. Click on the menu File > Office Account. 2. On the right-hand side under the Product Information section, click on About Outlook. 3. In the About Microsoft Outlook window, you will see the Outlook version name, the…
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How do I record points earned on purchases, that are then redeemed for money at a later stage?
We are an Automotive company and we do most of our purchases through a third party called Capricorn. They give us points when we spend money with them, the points can then be redeemed for actual money and used to pay of parts of a bill. How do I set this up in reckon so that i have a constant tally of how many points have…
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STP ATO sent the poll response but the service failed to deserialize it.
I have lodged my first STP and received this error. ATO sent the poll response but the service failed to deserialize it. I rang the ATO and they have received the file and there was no problem with it. I can't do the next payroll until this is fixed. Help!!!!!
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in reckon accounts premium 2019 I made a new sub account in the chart of accounts but reckon does no
Premier 2019 I set up the chart of accounts including sub-accounts. But in making a General Journal when I click a sub-account I get a message that the sub-account is not on the list. Any ideas?