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error messages
new here. getting -6010 and -100 messages. suggested to reinstall which i have after deleting previous installation. error messages continue. seems the problem has been around before but i could not find the solution
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Unable to upload STP file to Reckon Customer Portal
Hi there, I am having trouble uploading my STP file from Reckon Accounts Desktop to Reckon GovConnect. It has worked fine in the past but now when I click Upload - New Pay Run - Confirm and then select the file it then takes me back to screen again where I slect New Pay Run. It seems like it isn't recongnising or accepting…
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Payroll item accrued leave
Hi there, We have a payroll item for workers' compensation. From my checking, employees are not accrual sick leave when they on workers compensation but do accrual annual leaves. So my problem is, the workers comp. payroll item has to accrual/not accrual sick leaves and AL at the same time. Is there any way I can separate…
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P & L Descriptions
We still use Reckon Accounts 2016 which for a basic program has suited us OK. However I have set up a second company and when I run a P&L of any sort I only get Account No's and Amounts but no Descriptions. Based on some of the answers I see I wonder whether that is as good as it gets? If that is the case it is no good. Is…
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Install on Laptop????
I installed accounts plus 2021 on desktop and all is well then I installed on laptop but it fails to activate, it says too many activations that is strange because I always had it activated on desktop and laptop for the last 12 years, Reckon accounts 2020 and earlier I phoned support and they said I can only have one…
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Reckon Accounts Personal 2013
I have had to replace my PC, and have lost my Reckon Accounts Personal 2013 program. My customer ID is 468027 and I have my Product Key number. Could you please send me the link so that I can download it again. I have the details backed up to my Synology box, therefore I should be able to restore everything. I'm running…
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Reckon Accounts Premier 2021 user default file backup location can't be set as default
Hi Last week I installed Reckon Accounts Premier 2021 after using Reckon Accounts Premier 2016 for a number of years. Once I had backed up a file to my chosen location in Reckon Accounts Premier 2016, all I had to do was click on the backup icon on the toolbar each time and the backup would commence. Now with Reckon…
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STP Browser opened - 403 Error - The request could not be satisfied
Using our Reckon Accounts Enterprise: Manufacturing and Wholesale Edition 2021. We process our STP and export the JSON file. Which opens up our browser (Google Chrome) and the webpage shows "403 Error - The request could not be satisfied" The feature used to work with our 2020 version, where the link normally redirects us…
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Item based pricing discounts on volume
Can I have different pricing structure based on the volume of items sold. If a customer buys 1 of an item they get price A, if a customer buys 12 of an item they get price B. This is not a customer based pricing, more item based pricing.
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Error Code -6150,-1004 when attempting to open existing company
I recently installed Reckon Accounts Plus 2021 (to replace 2020) and it was working fine until last night. After working all day and then closing the program, when I reopened it it was asking me to open an existing company, create a new one or explore. This is what it does when an update is done. The existing company would…
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Manufacturing and wholesale addition 2019 super slow.
Hi we have the addition mentioned in title. Have had it for over a year. We use it in a multi user mode. The main computer is fine but our second computer linked to it is so slow. It takes a couple of minutes to sign in. It keeps on freezing in the program. And sometimes it even closes out of Rekon. Any help to overcome…
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How do I pay for my Reckon Accounts (Desktop) renewal?
How do I pay for my Reckon Accounts (Desktop) renewal? 1.) Head over to https://estore.reckon.com.au/ 2.) Sign in with your Customer ID & PIN (If you are unsure of your PIN, please call our Customer Service team on 1800 732 566) 3.) Once you are logged in, click on the 'Pay a Renewal Invoice' option in the left menu 4.)…
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Inventory Information (ITEM)
Hi I have been looking through our items and noticed that where the inventory information, asset account, we have different accounts for different items. I am trying to clean this up so it is neater. Can anyone please tell me what this information does for our financials ? Thank you 😀
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Entry and payment bill issues
Hi, hoping someone can help me please. I am using Reckon Accounts Plus 2020. I have entered a tax invoice which has CAG and NCG components to it and also a discount. The entered invoice totals exactly to what the paper tax invoice says when I go to pay bills. The issue is when I pay the bill the amount to pay figure…
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How to fix YTD Superannuation
Hello. I have just discovered that in December something went amiss in Reckon with the superannuation calc for each of my employees. Fortunately the actual superannuation paid for each employee has been correct, but the YTD superannuation amounts in Reckon are wrong. All pay runs have been lodged via STP which means that…