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Error when loading .qbx file and lost option to import
Hi, I am using Reckon Accounts Plus 2018 on a desktop. In the midst of importing a .qbx file from a USB Stick with accountants changes my computer back up USB port failed and I removed the USB Stick in error. This stopped the importing process and after restarting the company file I now see the file is no longer 'waiting…
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Anthony McMahon
Hi In updating from reckons 2016 to reckons 2017 I have lost a considerable amount of data, any help in recovering it would be greatly appreciated.
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How can you override leave accrual in Reckon One?
The leave is incorrect for an employee and I found an earlier post that said you can override the leave accrual by an edit of the leave accrued amount under Employee settings. Unfortunately I can't get the field to allow me to change it. How can I update his leave without having to undo all the pay runs going back quite a…
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DATA RECOVERY: Problems Importing QIF into Reckon Accounts (NAB / National Australia Bank)
If you are encountering a problem with importing of a QIF file coming from NAB, we have been informed by another client who is similarly affected that they have been able to successfully import their NAB QIF file by following the steps below: 1) Go to the Reckon Accounts Chart of Accounts List and select the affected…
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Customer Statements not showing Current Balance
We are not able to get our Customer Statements to show a current balance. The aging is correct for Due 30 days, Due 60 Days, Due 90 Days & Total Due but we cannot find a way to make the statement show the current amount due. I have attached a statement to give an example - no October invoice amounts are showing under…
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Reckon Accounts Enterprise
Please Help! I have a credit note that has been paid back into our account from Supplier. I dont have any bills to put it against. Just realised if I do a bank deposit against the relevant expense account and the provision for GST account. It doesnt show up in the tax summary. I cant see a way to enter a credit and get the…
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Terminate Employee
Hi I need to terminate an employee. Do I terminate the employee in the current pay run and include all the holidays they have accumulated ? Or do I pay them there normal working hours in the pay run then terminate them separately ? I am using Reckon accounts Premier Edition 2021/2022 Thank you.
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Outgrowing Account Premier Desktop - Do I move to Hosted or are we too big for Reckon now ?
Hi We use Reckon Accounts Desktop with a few companies/company files. The product generally suits our requirement but files are growing significantly due to our large number of invoices, customers and also payroll used on 1 of the companies for a high number of employees. Two of our company files are now over 1GB each and…
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Reckon Accounts Business Range 2017 Maintenance Release R2 Required
Hi I need to access our old accounts database. We were provided a CD for Reckon Accounts Business Range 2017 when we cancelled our subscription being advised that I could reopen the database using same. However I have loaded the software and tried to open the database and find I need to upgrade to R2 however the "update…
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Premier VS Enterprise
What is the difference between accounts premier and enterprise? We are needing access for more users, but what other benefits are there, is there somewhere that provides more detail of the differences? Thank you Barb
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IMPORTANT INFO FOR RECKON ACCOUNTS DESKTOP USERS REGARDING STP PHASE 2
STP PHASE 2 - What you need to know With STP Phase 2 fast approaching, we’re here to provide an update on the changes and how Reckon is managing the new requirements. We’ve been working closely with the ATO and have secured a 12 month deferral for all our customers and partners to start STP Phase 2 reporting from 1 January…
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Exporting to Excel won't work
Hi We Installed Reckon Accounts on a different PC (Windows 10)and now I am unable to export to excel This PC (Windows 10) uses Microsoft Office 365 Business and is a click to run version Reckon is also loaded on other PC's/laptops and exporting to excel works fine. It uses Microsoft 365 Apps for Business and is also a…
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Error 6123 - cannot contact DB server- Reckon Accounts 2018
Completely stuck. Have been successfully using program since purchase. Licence still Valid. Windows 10 fully updated. I have tried all avalable suggestions from Commmunity Forum and from Help.Reckon Have phoned support twice and followed the suggestions they linked from community and help. Have shut down firewall. If I…
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Error code 30 - Printer Not Activated
Hi all, I'm using Reckon Accounts Premier 2021 Accountant Edition and does anybody know how to rectify a "Printer Not Activated - Error Code 30". This message appears when I try and email forms, ie payslips and remittance advices then the program shuts down. Very strange as it only started doing this last week. Any help…
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Invoice not balancing
Hello, I have just installed my Reckon Accounts Plus onto my laptop and have created an invoice template. I have tried to enter a customer and used my item's to do this and it all looks fine. Shows the amount with tax inclusive. Shows the gst amount that was included and then the balance which is naturally the same as the…