Important announcements for Reckon Accounts Desktop

Upgrading to Reckon Accounts Desktop 2023 - Frequently Asked Questions ✔
Upgrading to Reckon Accounts Desktop 2023 & STP Phase 2 - FAQ's ℹ Hi everyone With the release of Reckon Accounts Desktop 2023, I've put together some key FAQ's on upgrading to the new version and STP Phase 2. When is Reckon Accounts Desktop 2023 releasing? Reckon Accounts 2023 Desktop is out now! Your 2023 download is…
🚨 IMPORTANT info for Reckon Accounts 2023 Desktop - Bug Fixes ✅
Important update for Reckon Accounts 2023 Desktop Reckon Accounts 2023 has been updated with a new release which includes includes fixes for the following issues that some users have been experiencing. ✅ FIXED - The issue where one or more employees are missing in the STP file causing the STP error - Payee Record Count…
STP Phase 2 Migration Assistant for Reckon Accounts Desktop ℹ
STP Phase 2 Migration Assistant ℹ Hi everyone! The new STP Phase 2 Migration Assistant is the easiest way to get your business ready for the switch to STP Phase 2. The Migration Assistant will be included in Reckon Accounts Desktop 2023 and it will step you through the employee information and payroll items you need to…

Reckon Accounts (Desktop)

Archives for November 2022

Uninstallation of Reckon 2021 is failing due to QuickbooksDB30 running in the background
Hi all, I am trying uninstall the old 2021 version of Reckon 2021 Premier (2022 is already installed and working) but I am getting an error "Some files that need to be updated are currently in use" QuickbooksDB30 (Process ID:5952) see screenshot. Any ideas on how I fix this? Cheers Ian
HECS Debt set up
I have an employee who has a hecs debt. As the repayment amount is calculated as a percentage of gross income, do I need to enter the percentage amount in the employees payroll records or does Reckon automatically calculate the amount?
Error 1920
I have a new computer and am trying to install Reckon Accounts Plus 2022 which I have used on my previous computer. Keep getting Error 1920 when install gets to Reckon Payroll App. Have deleted downloads and reinstalled 3 times after restarting but same outcome.
How do I get authentication code as a shared user
So I have been given access as a Shared User for STP reporting. I have downloaded Chrome Authenticator onto my computer. I get to the spot where it asks me for my 6 digit pin and then I get stuck. I click on the authenticator and no code shows up? The Authenticator says "no accounts to display". Do I have to set up my own…
STP says "success" when upload but then there is nothing to submit, it is blank, help please?
Hello - my client is using Reckon Accounts 2022 "Enterprise" he called it, I believe it is the desktop version (as we cannot log in to it online). He is uploading his .jos files to GovConnect and they say "success" but then there is nothing below to be submitted, see picture below. I read another post on this community…
How To Enter Sick Leave When Creating a Pay Run
Hi, This is probably a silly question but my first time applying sick leave and I want to make sure I do it correctly. What steps do I follow when creating a pay run and I need to apply sick leave for an employee?
Deposit transaction not accepting
Hi , when I try to enter a transaction a popup "transfer cancelled' appears and the entry wont complete. How can I fix this. I run Reckon on a Mac through Parrallels and all is up to date. Regards Mark
Plus/Minus keys
Hi, can anyone help? I have recently installed my desktop version onto a new laptop but the program now won't let me increase/decrease dates with the plus/minus keys. Where can I find this option to turn it back on? Many thanks, Dave
📢 Important Update: STP Phase 2 & Reckon software
IMPORTANT UPDATE: STP Phase 2 for Reckon software We contacted you last year to advise that Reckon had secured a 12-month deferral for all our customers and partners to start STP Phase 2 reporting from 1 January 2023. This deferral has now been extended by the ATO for a further 6-months. This extension will allow us to…
Reckon GovConnect login error
Hi, I have recently moved my accounts premier to a new desktop and am trying to log in to the Reckon gov connect portal, to upload my STP file. The details I used to login, have not worked and logged me out due to, to many failed attempts, though the details I used are what I have on file being the access details. Can't…
Annual leave & Sick leave
HI, I'm in the process of taking annual leave and sick leave from one of the employee. Can someone please assist me with the process?
I cannot email invoices from Premier Edition 2021
I originally received an email from Reckon explaining how to overcome this issue. It works well for one of my companies. The password is set by Reckon. However I cannot email invoices from my other companies that use different email addresses. Does anyone know how to fix this please. I am connected to the Internet. I am…
Dowload old vers or quickbooks
Hi I'm an IT repairer and a clinet of mine has QuickBooks 20.0 lite- quickbooks east start 2011/2012, I think Where can I get the installer for this ver? I have a copy of the key already
STP reporting not working for 1 employee
I have 1 employee who's details are not being transfered to the tax department via STP. All others are OK. Any suggestions please?
Is Reckon Hosted bringing out update to deal with STP Phase 2 (specifically All Purpose Allowance)s
I contacted Reckon today they could not give me any information on a new roll out.I am still trying to figure out how to deal with all purpose allowances and STP Phase 2. How are we supposed to know how the programe will handle this and what we have to do if it has not yet been rolled out. It seems all agencies involved…

Reckon Accounts (Desktop)

Discussion List