Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

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Archives for September 2016

New Reckon One User: Adjust Employee Super YTD Figure for Payslip.
Hello, I am a new reckon one user and have setup our employee in reckon one.I want to include super payments on the payslip however I cannot work out how to adjust YTD figures to what we have already paid him this year. Can anyone help?
Reckon-one's template customisation system is niave and time consuming or some maysay hopeless
Reckon-one's template customisation system or feature is hopeless. Why should I have to always have to be typing bespoke text in the notes field? My Electronic Funds Transfer information etc. remains constant on each invoice. Having to include this in the notes field each time I create an invoice is ridiculous. Unless I am…
RECKON ONE - How do I create a new role?
Hi everyone, Check out our video to learn how to create a role for a user in Reckon One! https://www.youtube.com/watch?v=OKINVTvMSO4
RECKON ONE - How do I create a new user?
Hi all, This video will step you through the process of creating a new user in Reckon One! https://www.youtube.com/watch?v=bwKHZboVTAE
How do I print a list of all employees
How do I print a list of all employees with complete details
Reckon One Enhancements (26 September 2016)
Hi everyone! Our Reckon One team have introduced a series of new enhancements to our cloud solution Reckon One which are now live! Here are some details of what is included in this update; Ozedi Direct Ozedi integration is now available with Reckon One! The Payroll settings sections will now include a new menu option…
Error code: 2618 Failed to create book
I have started a free trial but cannot create a new book due to this error. This has been happening for over a week. Would like to get it sorted or will jump to the competition. Not happy about paying more for their services but at least it will work (hopefully) and have proper support.
Can I change the account code for Accounts Receivable?
I'm a fairly new user & needed to get up & running quickly. Now I have time to adjust the chart of accounts to meet requirements. Can I change the account code for Accounts Receivable? eg - Accounts Receivable is set at 1-1210, and I can't seem to edit it. I'd really like to change that number if possible. Oh, and on that…
How do I reorganise chart of accounts. I cant do it when I have sub-accounts. Is there a way aroun
How do I reorganise chart of accounts. I cant do it when I have sub-accounts. Is there a way around this please.
Hi, Reckon One novice here! How do I enter bank fees in to Reckon One? Thanks in advance :-)
RECKON ONE - How do I create an invoice?
Hi everyone, Check out our video to learn how to create invoices with our cloud accounting solution, Reckon One! https://www.youtube.com/watch?v=SvoSoqhw9ik
How do I record a deposit from a non customer?
How do I record a deposit when it doesn't have a matching bill? Deposits from people other than customers
Integration with Shoeboxed?
I love using shoeboxed and was hoping to use ReckonOne as my accounting package and import/integrate my shoeboxed receipts. Shoeboxed integrates with other accounting packages but it looks like not ReckonOne. Please can this be addressed ASAP :) The 2 together would make ReckonOne an excellent package.
Reckon One Customer Contact has no field for persons name, but email template has and
I am testing out sending invoices via email from Reckon One, and I've noticed in the template it has <contact name> but it actually uses the company name to fill this field. It seems stupid to have <company name> and <contact name> options both displaying the business name. I think <contact name> should display an…
How do I reconcile a payment with no invoice?
I’ve figured out what happens when a customer has paid too much for an invoice, in that the customer receives a credit note within Reckon One. At a later date, I can open a new invoice, click receive payment and can see any credits available for that customer to apply to that transactions. Previously, the credit has always…

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