Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

Reckon One

Archives for October 2017

refresh/re-activation
Problems with allocating a customer adjustment note to an invoice
I've followed these steps in Reckon One however when I get to #3 and click on Issue Refund, there's no green "View full details". How can I allocate a CAN to an invoice?* Create the customer adjustment note / credit note. Enter values as positive (Reckon One will deal with the debit / credit aspect automatically. * Save…
GST not showing for reimbursements
Hello, using RECKON ONE. Sometimes staff buys items for the office and we reimburse them via payroll. Items are GST inclusive and we will need to claim a refund from the ATO. Payroll items updated to NCG/CAG account items, but no GST shown on (1) the payroll / payslip (2) Tax Code Transactions - and therefore BAS statement…
Cannot edit invoice
There is an issue once you have applied a credit or received a partial payment in respect of an invoice, the invoice cannot then be edited. I need to make changes in respect of a partially paid invoice but the system does not allow this.
I keep getting an error message when trying to create a report for Leave balances & accrual value. A
How can I show on my Invoice I am Tax Code GNR - Not registered for GST
I have just moved to Reckon One, our business is small and we have our ABN but are not registered for GST - GNR tax code. I don't seem to able to select this as an option for my Invoices. What am I doing wrong?
When reconciling a bank account,wrong information on the report
I am trying to reconcile a bank account, the information on the screen is correct, and everything looks hunky dorey. UNTIL I look at the report the figures are totally incorrect, the information on the report is not the same as that that was on the screen when the reconcilliation was accepted. It includes entries that have…
How do I delete 3 journals that were created as a payment run in Reckon One when wifi too slow
How do I delete journals that were created as a payment run in Reckon One, whilst the wifi was too slow,it generated 4 entries while finalising the payment run, the correct entry was duplicated 3 times. I cannot find out how to delete or reverse these 3 rogue entries.
Reckon One Update (24 October 2017)
Hi everyone, Reckon One has received an update which has brought in new functionality including the addition of Ezidebit support for the payment of invoices! Check out the details below EZIDEBIT Reckon One now supports Ezidebit payments for invoices! Ezidebit integration is available to Australian books that have the…
how do you apply a a supplier credit to a bill
how to apply a supplier credit to their bill
A User can't see new bank transactions
Hi, a user can't see the new bank transactions tab, is there a user setting I need to change, as admin, so they can see new bank feed transactions? They can see the allocated tab, just not the new transactions, which are via bank feeds. Below is a screenshot of my view -
ATO payment
I have just made a payment to the ATO. How to I enter it into Reckon One? I have the GST Collected/Paid/Payable accounts but I don't know how to record the payment. Thank you
KB - Employees are unable to enter timesheets and/or Expense claims on Mobile app.
Do you have employees who wish to record their timesheet and claim expenses from their mobile app, for Reckon One? You may be wondering why they are unable to access timesheets and/or Claim expenses on Mobile app. Please see this new KB http://kb.reckon.com.au/issue_view.asp?ID=5610 on why this is happening and how to…
Import customer list?
I am migrating to Reckon One from another system. Is it possible to import a contacts list, say, from a .csv file?
Adding employees to a pay run
I can't add more than two employees on a payrun

Reckon One

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