Important Announcements for Reckon One 📢

The Reckon Payroll App is now available for Reckon One users upgraded to Reckon Payroll! 📱
We're excited to announce Reckon One users who have upgraded to Reckon Payroll can now access Reckon Payroll from your mobile, with our free companion app! Process pay runs, manage leave and STP reporting from your smartphone. All your data syncs seamlessly across devices, giving you the ultimate flexibility to manage your…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…

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Archives for November 2017

Entering payments received and a credit note together in Reckon
I have received a statement from a customer that has paid several invoices on the one statement, but they have also issued a debit on the same statement for paying an old invoice twice. How do I record this in Reckon so that the payment received equals what is on the statement?
KB - How to lock or unlock the book.
Please read through our New KB http://kb.reckon.com.au/issue_view.asp?ID=5615 for more information on how to lock or Unlock your book to be able to enter/edit transactions. You might be getting the message, ‘This book has been locked until ‘lock off date'. transactions can’t be added, edited or deleted unless the lock off…
KB - How to unlock the bank account that has been locked after reconciliation.
Here is the new addition to our KB for Reckon One. http://kb.reckon.com.au/issue_view.asp?ID=5614 . Please read through if you have locked off the bank accounts and wish to unlock it for making some changes to the transactions. You might be getting the message, 'This bank account has been locked off until ‘lock off…
unable to delete payrun as can't delete reversing journal
Due to the realisation super wasn't input correctly, I had to re-do all the pays from July. Two pays are not showing up on the bank rec, but they come up on the reports. I can't delete the pays either as they come up with error "you can't delete a reversing journal", so I am stuck and naturally they are from July. Can I…
I can't delete an account from the chart of accounts
I've only just started setting up Reckon One, I want to delete some accounts from my chart of accounts, each time I select to delete, the system "thinks" but then the account does not disappear.
All data missing. Get error "No subscriptions shared with you"
After logging into Reckon One, all my data is gone and I am getting the "Get started now, first 30 days free" page. If I click on "Shared with me" (for Reckon One Subscriptions), I get the "No subscriptions shared with you" error message. I haven't used my account for some time (prior to the May 2017 major release). I…
DELETE a rubbish test/trial book, or any book I choose - DATA RETENTION?
I have started using Reckon One as a trial and put a stack of rubbish in there. I have subscribed as a new book, but the old rubbish trial book is there with the same company data and i can't see how to delete it. I could only deactivate it, but its still there. I want to delete the rubbish. I spoke with an off shore tech…
Allocating part of an invoice to provision for bad debts
We have issued an invoice, for which we have received a partial payment. The outstanding balance is to be written off as a bad debt, since the company is no longer trading. Can you advise the steps please? I have processed the payment amount, but need to know how I allocate the balance to "provision for bad debts" (I have…
Bank account add to feed and staff not received payment
Hi everyone, I have processed a pay run last Thursday morning. It says PAID. I added a bank account which the money suppose to coming out from. My staff yet to received their pay in the bank, also the transaction did not come up on the bank transaction history, it that mean it hasn't been processed? and later I was looking…
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looks like setup has not finished?
Sub-accounts, Projects etc
I would like a treatise on Sub-accounts and/or Projects including their designed purpose/application and comprehensive info dealing with the reporting thereon. From various materials including a UK video I get the impression that they may be related.
Account Enquiry Report Issue
In "Account Enquiry" reports there is a column headed "Number". Which field is (supposed to be) reported - and where is that field entered? (I was expecting it to be the Reference field)
GL report with reference field
I need to print a GL report that includes the reference code field that we have used to capture valuable information related to an invoice. The Aocountant needs to see this further information in the GL report, but this does not seem to be a field that I can select to include the report..
Error message
I keep getting an error message every time i try and save a new invoice, has anyone else experienced this and found a solution, please. Getting on both Firefox and explorer. Thanks. (edited by Administrator)
transactions in bank account but not in money out
Transactions "Missing" in Money Out. Nearly 3 months of transactions (unreconciled) from July to September 2016 are in Bank Account, but not showing in Money Out transactions.

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