Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

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Archives for December 2017

import (Some) customers/suppliers/items
I'm just setting up reckon one and have decided not to attempt the import as my old Quickbooks has a lot of historical errors, many inactive customers/suppliers/items and the file goes back years so is beyond the "free" conversation. My thoughts are export an excel/CSV file from Quickbooks, edit/clean it to remove the…
How do I delete a bill wrongly entered when its date is the same as the lock off date which is the s
Can I delete an employee from a pay run after being posted
We created a pay run and then after finishing it - posted - we realised that we had left an employee on the run ( who is currently on maternity leave) - Can we delete the individual employee from the run - because she had an automatic entry of one hours wage and this will muck up her summary of wages - or do we need to…
Applying journal credit to bill
Hi, I set up a new client with a journal of their trial balance, which included a supplier credit, (d/r accounts payable). This shows up in the creditors' list as a credit okay but when I received the bill and entered it in I can't seem to be able to apply the journal credit to it. The account is showing as zero in the…
KB : Credit Card transactions no longer available in Reckon One after creating a new Yodlee feed
If you have created a new Yodlee ID and can no longer see the new transactions come in, Please See this KB http://kb.reckon.com.au/issue_view.asp?ID=5620 for the resolution.
KB : Latest Bankdata transactions not available in Reckon One Book.
Please see our latest KB http://kb.reckon.com.au/issue_view.asp?ID=5618 for answers to, "why aren’t my latest bank transactions available in my Reckon One Book through BankData? My subscription is valid and I have not consumed my monthly allowance."
KB - Downloaded Bankdata transactions disappear from a Reckon One Book
If you are thinking, "Why have my unprocessed Bankdata transactions disappeared from the new tab of my bank ledger account?", please see our KB http://kb.reckon.com.au/issue_view.asp?ID=5617 for the solution.
Bank Feeds not updating
Yodlee-Bank Feeds say they are up to date however there have been no new transactions since the beginning of the month.
Invoice & Bill Due Dates
Just a wee idea... Something that would be very useful would be to at a glance see a column with due dates for all Invoices and Bills listed under Money In > Invoices and Money Out > Bills. The mobile app appears to have this feature as the due date is shown next to each Invoice or Bill (very handy), whereas the web…
CUSTOMISATION OF INVOICE WINDOW
I'd like to customise the invoice screen on Reckon One. I've managed to customise the printed invoice and I can see how you can "hide" the headings on the screen, but it doesn't keep this. Can this be done? If not, when will this be available - as it seems weird to be able to customise the printed version without being…
Insurance Excess Expense
Hi, I'm using Reckon One, I know that an Insurance Excess payment has no GST however, how should I go about entering this figure. So we had damages to someones car from another business, we paid the mechanic $1500, and we paid the $250 excess to the insurance company, and we received the payment back from the insurance…
Can't login in Reckon One - it's NOT me - it's Reckon!
Can't login to Reckon One! Takes forever to load the page. When login page finally displays and I try to login, it again takes forever before sending me right back to the login page. Very annoying! If this continues, I will have to consider switching to another accounting service as I cannot afford to be waiting around for…
Invoice Logo Image Quality
Hi all, I am having trouble getting our logo to display clearly on our invoices in Reckon One. I am uploading to the recommended specs (470px by 124px at 300dpi), however when Reckon generates the PDF the logo looks terrible. I have tried different file types but it makes little difference. When selecting to either "Print"…
Super Guarantee
Trying to add super guarantee. I'm in the pay run > company summary > Pay item, rate and super fund are all there but Quantity and employee are greyed out and not selectable. What step have I missed? PS it would be great to be able to add a screenshot...
Some of my statements are sending, others are not
I have entered all customers details into Reckon One, and am trying to send EOM statements. However, after selecting "create statement" then "send via email" the email template page does not appear for all my customers. The three red dots in the middle of the screen appear for less than a second and nothing happens.

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