Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

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Archives for July 2018

Can I enter in previous year's data if I set up the database with a start date beginning 1 July last
I've subscribed to Reckon One. I've read the startup info and made sure I entered the 1st July last year as my start date but I got stuck in a loop when I pressed done and I kept being asked to check the dates. I cancelled the book and put in the first of July this year and it seemed to be ok with it but now I cant even…
Customer transaction report - TOTALS
I can general a report with all my customer transactions - but it doesn't total it at the end!! Reckon One already generates "Top 10 customers" - but the customer in question that I'm trying to get the details for isn't in that top 10 list, and so it seems I have no choice but to sit down with a calculator and add them…
Reckon one Child Support Set up
How do we set up Child Support in the payroll for Reckon One? As we have one of the employee need to pay childsupport, and Human Resources needs us to deduct from payroll and pay directly to government. We process weekly payroll, but question: How can we process a person's weekly pay into two seperate bank account? being…
TPAR in Reckon One
I am trying to generate a TPAR in Reckon One - but when I go to generate the reporting period I receive a red error stating "please set a legal name for this book before creating a TPAR report"? - where do I do that?
How do I set up a payment plan for a customer?
I want to set up a payment plan for a customer (ie paying in instalments), how do I do this in Reckon One? (I have Invoicing - so can do basic invoices)
Reckon One Bank Feed Stopped Working
Bank feed has never worked properly, it brings in 4-5 transactions per month and leaves the rest. There is at least 2 transactions in July 2018 and nothing is coming through the bank feed! It is a Westpac account Please help!!
Can I change the address the email states it is from i.e. email-reckonone@reckon.com
I don't like that when emailing invoices/quotes that the from address states email-reckonone@reckon.com instead of my email address. Can this be changed?
MIGRATION: How to find out a Reckon One book name
Displaying the list of Reckon One books 1) Sign-in to the Reckon Portal 2) On the left side navigation select My Products3) Then select Reckon One 4) Under the Reckon One Subscriptions tab you will see the list of books You need to determine which book you want to use. If you are undertaking a data migration, this will be…
Reckon One not loading
Hi - over the past couple of days I haven't been able to log into Reckon One. Each time I click 'open' in the portal it opens a new tab but the page never loads. I've emailed support, and have also tried calling the helpline but no one is answering. The issue is the same across multiple computers, though another colleague…
Single Touch Payroll not showing employees
Hi guys Is anyone having the issue that you go to Payroll - Single Touch Payroll. Then you click on a payrun that is marked as DRAFT in that screen. Then NOTHING...... No employees load. If you press "Send to GovConnect STP" it does nothing. Help please Teagan
RECKON ONE - COMPANY & ADVISOR INFORMATION
I am new to Reckon One. In ReckonGovConnect under Company & Advisor Information I cannot see the contact name and address of my company. But I can see those information in my Profile and in Settings and General Settings. Can anyone tell me where I can update those information so that the Company & Advisor information can…
MFA code Verification Error
I cannot get MFA code to be accepted - I cannot locate area on my android phone to correct time (Samsung J1 Mini) any other solution/s?
app.reckonone.com took too long to respond. error message
Hi I keep getting this error message. Some days I have no trouble logging in other days I get this error. the dashboard still opens ok, but when I try to open the book this is the error I get. Please HELP!!!! BAS is due ASAP
The request is valid but the pull request is yet to be queued' when I submit my Single Touch Payroll
Hi All, I've submitted 3 weeks worth of payroll data and I saw the previous comment its because ATO taking their time to process the STP data. However it's been quite a while now and still haven't completed yet, is this normal? Should I keep waiting or something need to be fixed? Thank you,Maurice
Payroll Issues - Reckon ONE Support Failed to answer all questions
Dear Reckon One, further to a post you have now closed as it suits you to not respond. Please supply a link to your training that states that you should not enter a too and from date in the hours that an employee works. Irrespective of them being casual, part time or permanent. I have yet to find this information and you…

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