Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

Reckon One

Archives for February 2019

Statements
When preparing to send out Statements for one of my Masonic Lodges, on the list of customers, one of them has an outstanding balance of $780.00 dollars, which I know is incorrect. Clicking on his name, the correct amount of $70 appears. There are no Journals relating to this customer (who was a supplier as well), all…
paying one off employee super
Can i do a super payment for just 1 of our employees? I know how to do the usual one but when i do it brings up everyones. We are paying on of our employees out as he is leaving us and we want everything cleared up. I dont want to pay everyone elses super till its due. Thanks
super clearing house and multiple super funds paid in one transaction in reckon one
Need to pay my super for two employees that use different super providers but I do this with a single transaction to my clearing house. My problem is how do I get reckon to take the amount out of the super payable liability account and match it to the transaction in the bank when it wants separate transactions from the…
Manual import CSV does not work, no transactions imported after it completes.
Hi, when I try to manually upload bank transactions, after the process completes, none of the "imported" transactions show up for me to reconcile. What should i do to fix this? Thanks
MFA is driving me nuts!
I might have set up Reckon GovConnect before, but haven't used it for quite a long time. Now I want to use STP, and it got stuck. The smartphone I used to set up MFA was a Samsung S8+. It had some issues last year so I got a new Note 9, restored all apps from S8+, and Google Authenticator is one of them. Now I cannot get…
When emailing invoices - Customers on mobiles are missing link "Pay Now"
Hi all, new to reckon, and I'm having a repeated issue when I sent my customers their invoices via the email function in Reckon.Down the bottom of the emails text body there is ;"To view and pay your bill online : Pay invoice" The problem is..if ANY customer opens the email on an Android mobile or tablet..the "Pay Invoice"…
Can not log into the Reckon Portal
Hi there, We are unable to log into the Reckon portal with one of our user's. We keep getting the error saying that the user name and/or password is incorrect. This is NOT a new issue, we have had this since the beginning of the STP portal inception. We have had that user ring technical support last year, and all your…
DIRECTORS SPEND & WAGES
Our director spends from business bank account for personal items and I want to allocate these amounts as a 'wage' for him each month. The accountant sorts out his director's fees at the end of the year and wants me to mitigate the large payg and super payment due then by doing this, but I am not sure how to do this…
Entering Tax Invoices / Expenses
Hi there, I am very new to this system and have worked out how to create invoices and receipt payments etc, however I am having difficulty in working out how to enter tax invoice expenses, should I enter each tax invoice as a 'bill' ... or .... should I just enter it under 'make payment' ?? All of these expenses are paid…
report showing hours worked
Reckon One - is there a payroll report which summarises hours worked by employee over a given time period?
Add payment not working from Reckon One Transactions Screen
Using Reckon One in Chrome 71.0.3578.98 in the Banking Screen under Reckon One Transactions, when I click on ‘Add payment’ it comes up with the following screen (see image). In Firefox 65.0 it will do the same thing except if I first click on the down arrow next to ‘Add payment’, if I do this first it will bring up the…
Remove Transaction rules - reckon one
How do you remove/edit rules that you no longer use? I know I can "ignore for now" from the bank transactions screen, however it gets very annoying as it reminds me the mistake (poor rule) that I did months ago. Thanks in advance.
How do I delete all data and start afresh?
How do I delete all data and start afresh?
Customer Statements Glitch
When I open Customer Statements I have a glitch. A customer, who is also a supplier, comes up with a balance owing of $786.50 which is actually an amount for a bill that was paid on October 28, 2016! There is no amount in the overdue column, which there shouldn't be because it's an amount paid not receivable anyway. Is…

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