Important Announcements for Reckon One 📢

The Reckon Payroll App is now available for Reckon One users upgraded to Reckon Payroll! 📱
We're excited to announce Reckon One users who have upgraded to Reckon Payroll can now access Reckon Payroll from your mobile, with our free companion app! Process pay runs, manage leave and STP reporting from your smartphone. All your data syncs seamlessly across devices, giving you the ultimate flexibility to manage your…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…

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Archives for March 2019

add receipt bug
Hi, I'm using reckon one and think I may have stumbled across a bug. No matter the browser (safari and chrome) when I click "add receipt" under reckon transactions it takes me to this page that doesn't let you do anything and loses all styling. This is off a macbook as well if computer system is needed as well. I've…
Confused about receiving payments and reconciling invoices
Hi, I would really appreciate some help. Have tried watching videos but confused about ReckonOne. 1. My organisation has invoices that are unpaid 2. Once these payments appear in the bank reconciliation screen after importing transactions from CSV file, they appear 3. It seems I can record these transactions e.g. allocate…
Multiple companies
Not seeing bank transactions on the bank transactions page
I am using Reckon One. I recently linked my bank account and the first group of transactions came through and I have allocated them. Since then, I can from my internet banking that more transactions have been made on the account, but they don't seem to be showing up on the Reckon Bank Transactions Page. Do they show up…
Payroll Issues! Payrun and bank payments doubled up in Salary expense account
Needing help! Not sure how to make it work Just in Looking at my BAS report which states that I have paid double the payroll for the financial year!! I have found that the payruns that have been completed have been placed into the expense account 'Saralies-Ordinary'. After completing the payrun, I will then manually…
superanuation
Hi there, I really need help with my Super payments. I use a clearing house and I do a manual journal to record the payment to the clearing house. However, because of this, the super amounts are still sitting in the Employees super accounts even though I have physically paid them into a clearing house after using the Super…
hi i am facing problems to install a rackon account . how i can install
An employee's leave accumulations have been deleted and that employee can no longer be added to a pa
I am using Reckon One and have a staff member who is Part Time and accumulates Annual Leave, Personal Leave and Time Off In Lieu. I've opened my payrun for the week and this staff member is not on the payrun and can't be added (not on the dropdown menu). I went into her Employee info and she's still there but her leave…
Duplicate AP invoices flagging as duplicate when entering?
Duplicate Supplier invoices, flagging as duplicate when entering
Performance issues
Performance issues - I have noted that issues on Performance have been posted previously but I can see no improvement. At present it is basically unusable.
Bank data link without using Yodle
How do I go about connecting the company credit card to Reckon without going through Yodle. My internet banking profile is shared for my personal and my business banking. Form what I read, Yodle pulls in all accounts of the applicable internet banking profile. I do not want this. Is the normal manual document submission…
Recording GST only transactions
Hi All. This issue has been discussed on the forum but the answers don't seem to relate to reckon One accounts. I have to record a GST only transaction. (ie I am an importer and have paid a GST only amount to the ATO). The instructions in the forum don't seem to relate to Reckon One but probably a more advanced Reckon…
Money In - Invoice s- Description Box
Reckon One - How do you make the description box larger to type text into? ATM when I create a invoice the box is very small and I have several paragraphs to type in, it prints out ok just not easy to read /review what I am typing. I have played around with the different invoice types available but it appears that this…
Clear Tabs missing from the reconciliation screen
The tabs that clear transactions in the reconciliation screen are blanked out. If I move the cursor around and keep clicking it I will eventually hit a spot where the transaction will be cleared.
payroll clearing account and payroll liabilities
Hi. I have created a pay run in reckon One. The liability account we are using is Payroll liabilities. After I finalised the pay run, the wages payable amount does not appear in the liability account of the Balance sheet report but it is in the Payroll clearing account. Is there another way to fix this other than adding a…

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