Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

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Archives for April 2019

Bankfeed setup without Yodlee
Hi, I wish to setup the bank feed for a Savings account without using Yodlee. The last time we configured a bank feed, there was a form available to do this. I need this form again as I am not going to use Yodlee. Please provide me with the form. I asked for this in another feed more than a month ago without response, I…
Supplier remittance advise email from Reckon One
Can you email supplier remittance advise from Reckon One? If yes, what's the procedure? Thanks
i have a bunch of invoices that have allready been paid is there any way of editing these.can someon
Editing "how to pay" text box
I am trying to edit text from the default I set up originally on ReckonOne but cannot for the life of me figure out how to do this, other than changing it manually on every single invoice. Any suggestions?
With the new system can someone show me the differences please. what do I do when 'uncleared' shows
With the new system can someone show me the differences please.what do I do when 'uncleared' shows up? Thank youWhat does 'cleared' mean?
locking bank accounts after reconcilliation in reckon one
I have been reconciling my bank accounts, but I have not locked them so far. Can I lock them afterwards? Thank you
Is there a way to split a single payment to two separate suppliers?
Two invoices were paid using another account, and when the main account reimbursed the payments it paid both of them together. These two invoices are for two separate suppliers and when I try to split it, it only gives me the option of giving a credit for the remainder to the first supplier when I try to allocate from the…
Undeposited Funds show as negative on balance sheet although actual balance is zero
Shows as negative asset on balance sheets. The actual balance of this account is zero after transfers to the cheque and cash payments accounts are madeThere is probably a very simple answer, but as I am a relative newbie to Reckon One and accounting in general, I just cannot see it. Also, Undeposited Funds has been set up…
Ongoing issue with GovConnect
I am fairly new to Reckon, and this has not worked for me from the beginning (except once, and even then there were issues). Firstly, I keep getting this error: Failed to create subscription. This error has shown up from the very first time I clicked on "Get Started". I raised it with the phone and email support team.…
All imported bank entries into ReckonOne are showing up in the 'Money Out' column
Unfortunately because all of the entries are listed as Money Out I can't properly allocate incoming money to the correct invoice. Is there a way to fix this? Thank you!
David H
Reckon One - Accounting year end other than 30 June? No. Just signed up for Reckon One, now i'm saying goodbye because i can't use an accounting year end other than 30 June. Small organisations and incorporated clubs may, for good reasons, have a different accounting year. Found this out the hard way. Even though the…
Hi does Reckon have a function where you can select a supplier and it will show you all the money t
Can I edit/alter an already saved payslip?
I just noticed for the last few weeks, I've been saving the payslip of an employee with the hours worked and holiday pay she had a couple of months ago. The figure paid is the same, but the leave used/accrued is obviously wrong. Is there a way I can go back and edit these payslips without having to delete every one?!
User creation not sending email
When I create a user and an employee in reckon one, the user doesn't receive an email to finish setting up an account. I also created my accountant as a user and they also didn't receive an email.I've followed the guide for creating a user which is easy but pointless if the user doesn't receive an email and hence cannot…
Email messages sent from Reckon one (Reckon.com) being junked or not received by clients
We are an IT company and understand why this problem is occurring, but we cannot understand why Reckon still haven't addressed this issue - or we cant find anything anyway. If you are using a cloud email service like Office 365 (Exchange online) you may be experiencing this problem and it will only get worse. If you have…

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