Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

Reckon One

Archives for July 2019

BANK ACCOUNTS
What is best direct download or yodlee
Whats the best way to make a payment to a supplier bill that the Director has already paid?
Just setting up a new account and making my way around the system. I have added a supplier bill that is showing as unpaid. The Director has confirmed he paid for this before the business bank account was set up. Now in other systems I would allocate a payment from the Directors Loan Account which would then subsequently be…
transferwise
How do I connect to TransferWise bank feed? I tried:* Banking * Banking connections * Connect an account * Add direct feed (also tried Add Yodlee feed) Can't see the TransferWise in the list of banks.
Reckon One Multiple deposits on same day for same amount
Multiple Deposits on same day for same amount Deposits have come through the bank feed and the suggested match is incorrect on each one of them. How do you pick up the correct match. Do you go to Allocated Receipt instead
Setting up Salaried Employees
I have set it up 2 salaried employees exactly the way Reckon (and Reckon Support) have told me to and it's still not working.I have entered the annual salary in the rate section and selected the Base rate checkbox. It is supposed to divide the salary according to the pay frequency of the employee and show under the…
STP - Cannot add tmy client's ABN into my reckon potal - Error " the ABN is Already resisterd "
My Client opened reckon one account for STP but now wants to use our STP service. the client made the account inactive but hile I tried to add the client for Reckon Mygov Connect , there would be error message " the ABN is already registered and I cannot add the client into my reckon portal.
annual leave accrual
I set up annual leave accrual originally as a per pay cycle amount. Unfortunately I then forgot and some staff changed the number of hours worked/week (they have always been part time) and so now their annual leave and personal leave accruals are incorrect. One has accrued too much as lowered her hours and one has not…
INB payment not matching group certificate amounts
My INB payment summary (sent to ATO) does not equal the group certificate amounts. The gross amounts are correct but the PAYG is missing the data from June 18 pay run (paid on 1st July 18). The 17/18 summaries and crtificates are all correct. I use Reckon one and didn't use STP reporting until 1/7/19. Any one have any…
Can't add pay run item in Bank Payment
Hi,Clicked 'finish' in Pay Run and it displayed as PAID. But in Bank Payment, 'Add payment items', can not see the pay run list.Pls help.
Superannuation
Have just noticed that I did not have super added to overtime. Does this mean I have to redo the pay runs that I have already submitted to the ATO
Super Payment equal to $0
When I run a pay runs, I got a message that "Superannuation will not process or appear in the payslip until the employee reaches threshold $450 a month, however I pay my employees over $1000 fortnightly. I want the super amount appear in the payslip and in the STP as well to report it. Note: I already added Super funds and…
Reckon One for iPhone?
The Reckon wesbite advertises mobile apps for Reckon One, however I can't access what seems to be the main app on my devices: https://apps.apple.com/gb/app/reckon/id768425759 I am based in Australia. Is it location dependent or am I doing something wrong? Running iOS 12 on iPhone 8 plus.
Clearing multiple transactions
Hi all. Still trying to get my head around R1. I have 1 amount of $200 sitting in the bak account that was made up of 3 seperate transactions. The $200 is sitting in the Bank Transactions tab The 3 seperate transactions it makes up are in the Reckon One Transactions tab. How do you allocate the 3 transactions to that one…
An error occurred submitting single touch payroll details to the API
Had this msg when I tried to send the payrun to GovConnect, can somebody please fix it?ABN is 15618404890 and login email is sam@moranaccountants.com.au
Govconnect error message showing ABN has been registered
Hi there, when we try to lodge our first STP with govconnect it always says the ABN has been registered, our ABN is 11601322749, using the same email address as my log in. Upon reading other similar posts I understand this could be fixed by your tech support team, could someone look into this and fix? Thanks

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