Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

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Archives for August 2019

Do the support partners really exist ?
Hi I wanted some real professional help with properly setting my Reckon One subscription per July 1. There Are 27 endorsed partners in Perth and immediate surroundings, as we can see on the Reckon website. In reality, after having contacted 18 (!!) of them, none was able to help me set it up, as they claimed they were no…
Reckon One sort pay items
Pay items list are alphabetical and I guess that’s why in the employee details Double time is listed before Time & a Half. Is there any way to change this? For anyone else with the same question ........ I realised you could sort by any heading in the pay items list but that didn’t help, so I edited each rate and put 1,…
YTD is double payrun total for each employee
I have successfully entered 1st payrun with 3 employees and sent to ATO. Using the free online app. However YTD summaries are all double the amounts in the payrun. How can this be fixed. I see other people have had same problem but cant see a response. Thanks
HI I HAVE JUST PURCHASED RECON ONE ONLINE HOW DO I GET A CUSTOMER NUMBER TO SIGN IN
No ESA due to closely held SMSF - any default code?
Hi Rav, I'm trying to add a closely held SMSF to a book's super funds list. As it is closely held, the client does not require or have an ESA. Unfortunately, ReckonOne recognises the ESA as a compulsory field. Is there a way around this? Kind regards, Jonathan.
STP & tax treatment of tool allowance
Hi, Im having trouble applying the ATO guidance on tool allowances. A tool allowance should not form part of the gross income, but should have tax withheld. Reckon does not seem to have an option for this. it only has the tax free, gross payment or additional payments (which the question mark link to 'schedule 5' is…
Can I issue a customer receipt in Reckon One Online?
I would like to easily issue a receipt for payment. But can only issue another invoice with paid in tiny letters next to the balance.
STP YTD values for previously run pays
Could someone advise is it correct when you run a STP report for a previous pay period to be a replacement file is it correct that is has the full YTD figures including the pays that have been run after the period ofr which you are rerunning the report, not the YTD figures to the date you are rerunning the report.
Error: Please click here to view ATO response messages
Reckon Software ID is connected to ATO - I called and confirmed it.Yet it still says:"You have not nominated this software provider to secure transmissions made through online (cloud based) software.To resolve, please log on to Access Manager (AUSkey required) and select 'my nominated software provider' and follow the…
Reckon One UPDATE (26 August 2019) - Email Status on invoice list screen
Hi everyone, We've released a new Reckon One update which brings in the addition of an Email Status to your invoice list. This allows you to quickly identify and differentiate which invoices have been emailed from the main invoice list screen! A 'Sent' status will be shown for an invoice that has already been emailed and…
Reckon One Disappearing Invoices
Reckon One, I have created two Invoices, printed them sent them, the Dashboard tells me that there are two unpaid Invoices, but when I got into "Invoices", they are not there.
STP - Previous submission stuck with error
STP - Previous submission stuck with errorATO STATUSError: Please click here to view ATO response messages. ATO RECEIPT NUMBER21575170-a553-11e9-87e9-99125e863b93@reckon.comATO MessagesThe following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting…
Populate New Bill from same supplier with Previous Bill, And Total Invoice Price
I have previously used Previous Reckon Desktop 2016, and would absolutely love it if Reckon One had the option to automatically populate a new Bill from a previous supplier, such as account used, description, price and tax code for that account? Also a location to put overall price of invoice, so that I don't have to work…
Unlink ABN for STP app
Can you please unlink ABN 38090438056. I want to use the STP app but it keeps saying I’ve already registered and is taking me around in circles.

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