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Has Paypal payment option been deactivated?
My client has informed me that she cannot pay an invoice via Paypal as it has been disabled
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Problems with syncing with Halaxy (formerly Healthkit)
I previously synced Reckon One to Healthkit (my online client diary) which was working very well. However, Healthkit have migrated to Halaxy and since then new invoices are not being created. I have sent an email to Reckon but not received a response. Could you please advise if their is any technical difficulties? I have…
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An error occurred submitting single touch payroll details to the API.
I have got this message to day (An error occurred submitting single touch payroll details to the API.) it was working fine before.
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An error occurred submitting single touch payroll details to the API
When I try to send my Single Touch Payroll data to GovConnect for submission I am receiving an error stating "An error occurred submitting single touch payroll details to the API". How do I solve this so I can send my data to GovConnect? Check out our Knowledgebase article for information on this error and how to solve it…
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How do I submit an Update Event or Full File Replacement in Reckon One?
I'm using Reckon One and I need to send an Update Event or Full File Replacement to the ATO for Single Touch Payroll (STP). How can I do this? Check out our new Knowledgebase article here for a step by step guide on submitting update events or full file replacements in Reckon One - Submitting an STP Update Event or Full…
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How do I setup and calculate Super in Reckon One?
If you're starting out with Reckon One and wondering how to set up Super for your employee, check out our new Knowledgebase article here - How to Setup and Calculate Super in Reckon One
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How to make the bank feed update automatically?
I was wondering if there is a way to have the bank feed update automatically, without having to manually force an update every time?
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Deleted Bills still showing on Dashboard?
I'm new to Reckon One and this is my first quarter trying to complete my BAS and GST Return. I've deleted Bills, and they are not showing in Day to Day, however still showing on the Dashboard. I've followed YT videos to try to get my Bills organised, which is why I thought I would delete the few i'd input and start afresh.…
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MS
I wish to change a figure in the STP submitted yesterday
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Quick Coding - Transaction Not Disappearing From Bank Transactions Screen
According to the Quick Coding help document, once a transaction is coded in the Quick Coding screen it will disappear from the Bank Transactions screen so as to avoid accidental double coding. However, this doesn't seem to be working for me. The Quick Coded transactions are still showing in the Bank Transactions screen. Is…
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YTD Balances are not showing up in Gov Connect
I've been using Reckon One for 5 weeks and so far have been unsuccessful in getting the YTD balances to show up when posting to Gov Connect. All YTD balances are correct and appear correctly on payslips, but for some reason only 1 employee has a YTD balance and that is incorrect. I called last week and had a very confusing…
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Hi when I click on a pay run the STP field is blank? In reckon One.
Hi when I click on a pay run the STP field is blank? In reckon One. It has worked for a small payrun I did with 2 newer employees, but most don't work
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Fail to submit to ATO as YTD PAYG tax is negative
Hi,I tried to process the final payment for a staff who has negative annual leave, this makes the YTD PAYG tax withheld becomes negative due to the leave adjustment, and fail to lodge the data to ATO. Error message as below:The value specified for an item does not match the item type (value = "-23.77", item type = Decimal,…
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Tax Invoice emails failing to send
Tax Invoices are failing to be emailed. Comes up with "An unexpected Error occ.x" Have tried with different browsers and the same things occurs.
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Unexpected Error when sending invoices
I keep getting an "unexpected error occured" message when I click send invoice as an email. How can I fix this?