Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

Reckon One

Archives for February 2020

HOW TO ADD EXTRA LEAVE LOADING TO EMPLOYEE PAYSLIP
Hi. I have an employee how has taken his 4 weeks (160 hours) of leave loading in advance and my employer paid him by cheque already. His Annual Leave was only for 80 hours but his Leave Loading is for 160 hours. How can I record this. I doesn't appear that I can alter the leave loading hours or $$$$ to match what he has…
How to Undo a reconciliation in Reckon One
How do I allocate PPL to a particular employee ?
I have two employees on PPL and want to allocate the Centrelink payments to a particular employees record. How do I allocate the incoming money to Employee A or B and the outgoing payment to Employee A or B so that I can reconcile the full amount that we have received has been allocated to the particular employee.
BACK PAY SUPER
I have just received the super details for an employee who started 3 pays ago. The previous pays have all been submitted to STP. How do I add the super for the 3 pays where no super was calculated? Do I need to redo these pays OR can I calculate it myself and override it on her next pay? THANK YOU!!
Unworked public holiday time, does leave accrue on this public holiday time?
When entering 7.5 hours for one day of unworked public holiday time, does leave accrue on this public holiday time?
Skip a weekly payrun in Reckon One
No wages paid on 14/1 but Reckon One won’t allow me to skip the week unless I do an unscheduled pay and manually change the dates. But if I do that the weekly payrun still wants to use the 14/1. Do I have to now continue to use the unscheduled payrun?
Xero payroll activity summary report & Myob payroll activity detailed report
Reckon lacks a payroll report that shows a more detailed version of a specific employee + a total pay item/category report. The current reckon payroll detailed report just shows all payruns done for that employee. It should total it. and the reckon payroll summary report is not detailed enough. See example here. Xero &…
Reckon One STP not working for new employee.
The Employee is set up the same as the other employee so I have no idea what could be wrong.
Email or Print - 1 year payslip for 1 employee
Hi there,Are we able to email or print 1 year worth of payslips to 1 employee from Reckon One?Thank you,Min
I can't delete a 'closed' customer adjustment note
This had been done before but not fully addressed. I am unable to delete a 'closed' adjustment note when it's a business instead of an individual, it just won't let me unlink it and comes up with the following: "Please select a contact that is a supplier to process this payment transaction". I note this was an issue 4…
Loaned money to another company
Hi all, I have a question. My company has formally loaned money to another company (unrelated entity). They have monthly interest repayments as well as principal repayments. How would I capture this on Reckon One?
getting error message when uploading payroll to single touch. Help? An error occurred submitting sin
Hi Rav, I keep getting this error message when trying to upload this weeks single touch payroll. what should I do? An error occurred submitting single touch payroll details to the API.
why does my BAS return show GST option 3 rather than GST option 1 when in the settings it is shown a
GST Option1 not being used in BAS creation (option 3) show in BAS. No G1 amount is evident. I have selected GST option 1 in the settings.
losing cleared bank transactions and logging off
Because Reckon One opens another tab when opening a book from the portal, I am never sure how to log off, by going back to the original portal opening or closing from where you are? I am wondering if I am logging off incorrectly, as I am definitely losing cleared bank transactions between sessions! I'm sure this has been…
Does anyone know how to allocate income that has been received to multiple client invoices in Reckon
I have received money into my business account from 2 separate clients. how do I show this correctly in reckon

Reckon One

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