Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

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Archives for July 2020

Ability to modify Reckon One invoices
I really need to be able to modify any of the templates available in Reckon One. The Notes box would be handy if it could go up into the header area so I can then use it for the Purchase Order No and Job Site. It would also be handy if I could have an additional custom field in the content so that I can add the date of…
Can you delete a logo from an Invoice? Updated Logo needs to replace old logo
Reckon one. Other than entering details in cost centres after all transactions is there any other a
Reckon one. Other than entering details in cost centres after all transactions are there any other area they can be entered.
Wages from Q1 on old books ... how to complete EOFY ?
Hi Im using Reckon One, and have joined to comply with the single touch payroll rules.The problem is I started at the 1st of October, and so the first quarters pays are not on the Reckon account.So should i complete the EOFY reports on Reckon and do manual payment summaries aswell ? Or can i do a lump payment ( pay run )…
STP: PAY ITEM FOR DIRECTOR FEE
WHAT PAY ITEM TYPE FOR DIRECTOR FEE IF I gonna process it via STP?
Under 18 - Superannuation
Hi there,We have an employee that is starting with us that is 17years old and 6months I'm aware that they have to work 30+ hours a week and earn over $450 a month to receive super.The employee will receive more than $450pm but will be working under 30hours a week.I was wondering how to set this up in Reckon One for an…
better clinics intergration
Hello, I am trying to get payments collected though "Better Clinics" to integrate with reckon one, i have spoken to a better clinics rep and he set it up so all payments received in better clinics should show up in reckon one about 2 weeks ago, but nothing is showing. can someone please help me go though and find out what…
Payment Details not showing on Invoice
I am using Reckon One and am setting up my first Invoice template. I have read previous posts and followed the youtube tutorial to add default payment details to invoices. I went into settings and added them to invoices and statements in 'Money In' but they do not show up on the invoice (yes, I saved! I even logged out and…
Company and customer ABNs not showing on Invoice
I've just signed up and am using Reckon One. My company ABN and my customer's ABN are not showing on the invoice despite being entered and saved in the invoice template and book.
WPN not recognised
I do not have or need an ABN, only a WPN, however when I try to enter the number to Reckon One it continually says the number is not valid.It appears that Reckon One does not support the use of WPNs and I cannot either produce payment summaries or use STP.
Missing Staff Summary for 2020
I have lodged the final STP for 2020. However, when I want to print or email to the staff only 7 of the 9 staff summaries are shown. How can I retrieve the remaining two? Any suggestions or advice appreciated.
Correct ETP pay run
A previous bookkeeper incorrectly set up a ETP pay run. The Gross amount is NOT showing on the ETP payment summary. On the ATO portal, the gross amount for this pay run was NOT submitted, only the tax. I need to amend/correct the original pay run so that the gross amount is showing as a taxable component. I then need to…
Matching payroll to bank transaction
I am hoping someone has encounter the same issue and is able to assist me... I did a payroll transaction of $2003.60 but the bank transaction was for $2003.50 so there is a 10c difference. Obviously the bank transaction does not match the reckon transaction. So i tried to undo the payroll so i can reduce it by 10c but when…
I can see two columns for one employee in INB payment summaries.
I can see two columns for one employee in INB payment summaries. Even the numbers are different from the payroll report. Any solution for that?
EOFY STP REPORTING INCORRECT BALANCES PROBLEM - RECKON ONE
I had to delete a pay on the 24th May and redo it. I only sent the correct pay through STP but when I checked my EOFY report I noticed that the totals for my employees were wrong and that the deleted pay was included making their gross pay and payg incorrect. I have been able to find a journal showing the deleted pay but…

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