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Errors: Another bank account with the same bank details already exists
Hi, New to Reckon One. I have managed to link 3 of my 4 bank accounts in Bank connections, but when I try and link the last one (selecting the only account left and clicking save) it comes up with this message Errors: Another bank account with the same bank details already exists. Any ideas why or how to fix it??? Many…
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Reconciliation issue re bank statement v bank feed v payment receipts
The problem I need help with is as follows: * When reconciling our account I have the bank statement to compare with the bank feed. * There is one company who I send up to 15 individual invoices each fortnight. * This company deposits that total amount of the invoices as one payment into our bank account. *I then go…
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New eligible employeees under updated Jobkeeper 1.0: employee eligibility is now 1 July 2020, rather
New eligible employees under updated Jobkeeper extension: As of 3 August 2020, the key date for assessing employee eligibility is now 1 July 2020, rather than 1 March 2020.Therefore, more employees might be eligible for the fortnights commencing on3 and 17 August 2020, employers have until 31 August 2020 to meet the wage…
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EOFY
Our financial year ends 30 September. It seems that Reckon One defaults to a 30 June EOFY. This is not a problem with entering YTD actuals because I can specify the start and end dates (e.g. 1 October to 31 July) but I don't seem to have the same flexibility with the entering the YTD budget. How do I enter a budget for my…
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Unexpected Error for matched transactions
Since we had the update on reckon one over the weekend my matched rules in my bank feed are not working. All matched transaction rules are producing an unexpected error.
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Bank Rec - Unable to save a payment/receipt transaction
I am trying to accept bank transactions for bank reconciliation in Reckon One but it says 'An unexpected error occurred, Unable to save a payment/receipt transaction'. I have tried to log-off and on few times, restarted my computer but no luck, appreciate any help. Thanks
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Can't delete an item as it's in use?
Hi, I set up a dummy invoice as we had to send a blank one to a client for their processing system and now I want to delete the Item which I created. I have deleted the invoice and yet I can't delete the Item which I know is not used anywhere else as far as I know. Any clues on how to find where it is in use or how to…
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How to fully delete transactions?
OK - I have been able to delete invoices and bills from their lists in R1 but the transactions remain on the reconciliation page - how can I get rid of these for once and for all as if they had never been entered?
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Reckon One is routinely calculating an incorrect PAYG W amount on pays - some 25-30% less than it sh
Reckon One is routinely calculating an incorrect PAYG W amount on pays - some 25-30% less than it should be). EG On a gross pay of $2115.00 it only deducted $272.00 in Tax (should be $404.00). I have checked the settings and all appears to be in order. Pay schedule is set as Fortnightly, and employee is Resident and…
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Govconnet no data received
Hi,I tried to send my payrun to Govconnect and get a message as no data received.I have checked my setting and all matched, from some previous post, this case may need Reckon support team to check at the background, could you please have a look for me?ABN is 74 639 090 994. Much Appreciate, Rachel
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how do i modify the layout of the invoice.
Currently how to pay section is way up the page. I always want the details at the bottom of the page . I have just started using Reckon One
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Reckon One - GovConnect ABN
Hi team, I had registered my ABN to submit STPs through my business partners account that currently uses Reckon Accounts Hosted. I have recently signed up to Reckon One for the business separately however need help registering the ABN again as it's still assigned to the old account.
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PLANNED MAINTENANCE - Reckon One (23 August 2020)
Hi everyone, To ensure our services are humming along at top capacity, our teams will perform scheduled maintenance this weekend. As a result, there will be a period where Reckon One, Reckon One API and Reckon Payroll Mobile app services are unavailable for our Australian and NZ users. This will also affect the ability to…
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status bank-gen addition from ANZ
Reckon One: Hi I am trying to connect to a bank account for my general cheque account and visa card. Although the bank account shows in the connect to bank account list it says next to each of these account: Status Bank-Gen Addition. Can someone please help me with what this means and what I need to do next to activate…
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Inviting employees to your Reckon One book
If you invite employees to use the timesheet feature, is there a way to report on the hours spent on a project?