Important Announcements for Reckon One 📢

The Reckon Payroll App is now available for Reckon One users upgraded to Reckon Payroll! 📱
We're excited to announce Reckon One users who have upgraded to Reckon Payroll can now access Reckon Payroll from your mobile, with our free companion app! Process pay runs, manage leave and STP reporting from your smartphone. All your data syncs seamlessly across devices, giving you the ultimate flexibility to manage your…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…

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Archives for October 2020

How do I remove a product selection from GovConnect ?
I have a client who has selected Payroll Premier for Gov Connect. There are no files attached. I have set up the correct program, Reckon Accounts Premier whereby all his STP files populated as being "Submit/Delete". I would like to remove the Payroll Premier icon please. Thanking you in advance for your assistance with…
Reckon One Mobile App for Android Smartphones
The Reckon One app of my Samsung S9 will not allow me to save payments received from my customers. It was working fine previously. It comes up with a message: "Unable to save a payment/receipt transaction" This app is from the Android Play Store. Is there an updated app or direct download from Reckon? I do not need the…
Where can I find the payment we made but not applied to the bill?
Whenever we made a payment to a supplier, it always pop up an option of applying a payment to the supplier. I looks like a payment was made but not applied to the supplier. I looked through the make payment section, but there is no payment made on that day, so I cannot find it and delete it. What can I do? ( It is a wrong…
customer type - individual vs business
I don't seem to be able to create any new customers with the type "individual". All new customers are "business" with no way to choose "individual". Anyone else?? thanks
VIDEO: JobKeeper 2.0 with Reckon One
JobKeeper 2.0 with Reckon One Hi everyone, This video will outline the steps you need to take in Reckon One for your payroll processing to comply with the changes in JobKeeper 2.0 (also known as JobKeeper Extension or JobKeeper 2.1). This video assumes you are aware of the changes with the JobKeeper 2.0 programme. For more…
Adding new customers
I am unable to add a new customer and this has only occurred in the past week - is anyone else having the same problem?
Supplier Payments
Hi Is there a report in Reckon that lists invoices paid by date by supplier? I need to reconcile to the amounts coming out of the bank account. Thanks
Subscriptions
Good Morning I have set up a not for profit organisation on the Reckon One and paying on a credit card at the moment. As the organisation does not have a credit card is there any other way we can pay eg as a direct payment from the bank account. I also need to transfer the data into their own email address and they can…
New customer information
When entering a new customer the little box to tick identifying the new customer as a "individual" has vanished. was this an update ? Reckon one cheers
Superannuation not paid
Hi, I have a new employee and didn't enter the superannuation details when setting him up and have just realised that super has not been accumulating. How can I do an adjustment so that his payroll records are correct and Reckon reconciles with my super clearing house? When in payroll it won't let me amend the amount at…
Leave Taken Report - Reckon One Payroll
Does anybody know how to get a Leave Taken report out of Reckon One Payroll
Split single payment across multiple customer accounts
I invoice around 50 customers (property owners) a month but receive a single payment (from Real Estate trust account) for all those invoices. How do I easily split the payment across the original 50 customers accounts. I seem to have seen similar comments over last four years but with no easy solution ever offered or…
Quickbooks Plus 2011-12 to Reckon online
Hi everyone, First post... Can I transfer my data from Quickbooks Plus 2011-12 to Reckon online and use the same invoice format as I do on my desktop?
Reactivate subscription
Hi there I updated my credit card details on Reckon One after my old card expired and was only able to renew my subscription for one month. When I go into Reckon One now, I get the choice of "Open" or "Reactivate". If I choose reactivate I get the following error message: I could carry on renewing my subs every month but…
Wages Condition
Hi I have employees who are eligible for the Tier 1 job keeper extension for $1200 per fortnight from 28th of September. So do I only pay them $1200 per fortnight now? ( I was paying them $1500 per fortnight until now under the original job keeper scheme) thank you

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