Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

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Archives for December 2020

Employee not showing a zero balance in EOFY send to GovConnect
Hi, I am finalizing my payroll for 2020-2021 as closing business. I have noticed that a pay run I submitted in October to ATO is showing one of the employees as being paid 0.00. When I open the actual pay run it is correct (earning $300), but somehow it didn't show up on the report submitted to GovConnect. How do I…
employee details
Hello I don't know if I can post an IPABooks+ query here, but we want to save employee documents on the database - docs like employment contract, signed confidentiality agreement etc. Is this possible? If yes, where can we do this? thanks Sally
Journal does not balance when finishing payrun
I am trying to 'Finish' a payrun with 5 employees. I get an error message saying the journal does not balance. I am trying to delete the payrun and re-enter it - but the delete function does not seem to do anything. What is the correct procedure to delete an entire payrun?
Jobkeeper and Reckon One payroll
I am trying to lodge a payroll to STP and keep getting this error message: "Request was incorrectly formatted or was missing required items." Is there any way to find out what is causing this? Thanks
Setting up a tool allowance as a payroll item - assistance please
HI all I have an employee who has a tool allowance but I am not sure which items to select in the payroll item wizard. Could you assist please? ☺️
Leave balance on previous pay slips issue
I realised that after employees were terminated and leaves were paid out, their previous pay slips are all showing zero balance. This includes those under sent email records. It shouldn’t be the case because employees may request for previous pay slips and are not showing the relative leave balance for that particular…
statement generation
Is there some way of generating a statement on the system. I am currently having to do these laboriously by hand.
Invoice amount change
I have some invoices that my customers have not paid in full e.g. 5c short. I would like to simply change the amount so that they do not show as unpaid, but have not been able to do this.
Order of ledger accounts
I have set up my accounts in the chart of accounts in the order I had them on Quicken, using a range of numbers and alphabetical letters to order my ledger accounts as I want them. Problem is when I do an itemised categories report for the financial year the ledger accounts are expressed in a completely random order. Can…
STP Reckon One
Hi there, am trying to lodge STP in Reckon One and keep getting this error message:- {"message":"Unauthorized"} Any ideas what this means? Thanks
Report outlining when leave was taken
Hi, I'm looking to run a report outlining how much leave an employee has taken during a particular time period and ideally what payruns those leave hours were taken. Coming up to the Xmas period i'd like to reconcile the amount of Annual Leave someone has on their payslip with the time they have taken leave, i just need…
Wrong TFN - how to amend STP?
I had the wrong TFN for Jack. I had Jill's TFN in both Jack and Jill's employee record. Do I submit the last pay run again, but tick the 'update event' for Jack and Jill? Will this send the correct TFN and YTD figures for Jack and Jill to the ATO? I'm using ReckonOne

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