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Reckon One legacy mobile app decommission (30 April 2021)
IMPORTANT NOTICE FOR RECKON ONE LEGACY MOBILE APP USERS We'd like to inform you that the legacy Reckon One mobile app for Android and iOS smartphones will be decommissioned from 30 April 2021 and will no longer be accessible from this date. While the legacy Reckon One mobile app has not been available to download via…
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Incorrect past reconcilliation reports
Hi, I have tried to pull up rec reports from 6 months ago and the opening bal and closing figures are incorrect. My original print out was correct and current rec reports open and close with the correct figures. But it seems like any reports prior to August last year have the same opening and closing figures. Anyone with…
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Office 365 Log in failure
Hi, is anyone having problems logging in when they click log in with Office 365? AADSTS500201: We are unable to issue tokens from this API version for a Microsoft account. Please contact the application vendor as they need to use version 2.0 of the protocol to support this. Help! Need to fix urgently!
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Undeposited Funds in Reckon One
Hello all I am trying to set up an Undeposited Funds account in Reckon One, however I can't see advice specific to Reckon One, which obviously is different to the others. To explain, some of our clients pay via a payment provider, and then payouts are made to our account. This means that there is a delay of a few days…
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Error message
Sorry Rav, don’t know why it’s upside down, but it was hard to photograph- too far away and you may not be able to read it. It’s referring to my business phone number, but nothing has changed since I registered last June
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Self Employed Super Contributions
My Partner and I own a small business. We do not have employees and do not draw a wage. I would like to pay some super into each of our accounts. I have made a payment via bpay. Do I just add the super fund as a supplier and enter it via make payment selecting the superannuation account? Is this the correct way? I'll be…
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Can’t select downloaded QIF file with manual load
Hi, am using Reckon portal via safari on IPAD to reconcile accounts. I’ve downloaded QIF file manually. Able to see the QIF file via in the manual load dialog box but file is greyed out and can’t be selected. Can anyone help with this?
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correct module
Hi We are a small fast food restaurant in NZ. GST return is invoice basis. We are trying $8 per month basics now. Is this basics core module suitable for invoice basis GST return? Or we have to add "create invoices and bills" module to run invoice basis GST return? Thank you.
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Retain refund as a donation
Hi brains trust I normally use Reckon Hosted (and previously Reckon Quickbooks for many years) however I have set up basic Reckon One for a Not-For-Profit organisation which I volunteer as Treasurer for. Finally getting rid of the old manual system and going online :) My question is, we charge a Refundable Equipment…
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Personal Leave
Hi All, I have entered Personal Leave in Payroll Settings, but it won't reflect in my pay run under Pay Items. Any tips?
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CAN A FIXED TRUST DEED BE USED TO COVER FUNDS HELD FOR THIRD PARTIES
Hi , I am wondering if a The Deed of Trust - a simple declaration that funds held on account of members will be held in a an account with National Australia Bank and only used for receipt of members direct debit deposits and their redemption payments. It is intended that the financial operations will be subject to an…
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Jobkeeper Payment
Just changing over to Reckon One payroll from another payroll software and I am going to enter YTD figures. We were receiving JobKeeper payments for some employees but it was stopped in September 2020. Do I need to set up the JobKeeper Allowances in Payroll setup to be able to put the YTD figures in as these were…
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STP Reporting
Hi I am just starting to use Reckon One Payroll. I am currently setting it up and would like to know if I have been using another payroll software to 31/03/2021 and then want to use Reckon One Payroll from 01/04/2021 when do I start the STP process? Can I setup the STP in Reckon One Payroll now and but in the YTD figures…
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Payrun journal entry added the wrong Contact
Have recently started using Reckon One and have prepared 2 pay runs. In the journal entry for the pay runs, however, it has added a Contact for the Salaries & Wages account which is one of our customers. I have looked everywhere through the payroll setup and settings and the individual pay runs and cannot work out where it…
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STP Issue
Hi. I have entered YTD amounts for employees and have run 4 x payruns. The 4th payrun was the only one that needed to be lodged with STP as the other were previously lodged from another bookkeeping system. The STD YTD totals are not reflected in the STP summary. How do I fix this?