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Leave Accruals - Payslip
Hi, I have checked the boxes for leave accruals to appear on payslip and nothing is showing.
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Recurring Bank transfer
Hi every week I transfer extra money to a loan account from the EBA is there a way that this can be done automatically like recurring invoices etc.
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Single Touch Payroll
Hi, I am unable to lodge single touch payroll. The error message I get is : Request was incorrectly formatted or was missing required items. Thankyou
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migration of data
Very disappointed I have been quoted a charge of .35 to .50 cents per transaction for moving from reckon accounts to reckon one when you advertise free data migration. This is false advertising and poor service. I have been a customer for 20 years and this is how you treat loyalty.
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Invoice Printing Issue
Hi, I have a Reckon One invoice printing issue. Most of my invoices are being printed on two pages - I may get three product lines, I may get 8 product lines, before it throws the footer section of the invoice to a second page. Varies from customer to customer, and not all invoices. Plenty of room on an A4 sheet, as I…
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Reckon one STP Error code
Hi there, I have caecked all possible errors relating to busienss name and branches. Still cannot figure where is this error linked to. please assist. The value specified for an item does not match the item type (value = "The Trustee for Kazishrat Trust ", item type = String, uniqueID =…
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Annual Leave Rate Per Period
Hey All, Reckon has the rate per period too high for my part time employees. How do we know the correct rate? For example, employee world 32.5 hours should = 2.46 hours. Reckon calculated 3.39....
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Annual Leave Acc
Hey Everyone, I need to back date a team members leave for the past 12 months that has not accrued, any tips how?
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Salary sacrifice
Hi all, I salary sacrificed to super for an employee last financial year. The accountant has told me the amount has gone into the wrong place on the P and L statement. He says it has gone to payroll expense instead of super expense. Originally the payment was created in a payrun with ordinary earnings (total $1500) and…
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allocating cash payment to multiple invoices
I think i have given myself a challenge by depositing cash payments for two different customer invoices into my bank in one transaction. How to now split that amount and allocate it to the two different invoices? any ideas?
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Amending the Payrun - STP
Hi, I needed to change the payment date in the pay run, which I did by undoing the pay run. Then after I have complete that pay run and press on "Single Touch payroll" and selected the pay run on STP which I wanted to amend. I have set that pay run to "Draft" and made those changes then submit for it to report to myGov.…
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Adjusting PAYGW
A client has inadvertently added a job keeper allowance to an employees pay run after their eligibility to JK ceased. As the amount was then above the taxable threshold tax has been withheld on the payrun. The employee was correctly paid for hours actually worked worked and no tax was required to be withheld. The pay run…
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Skip a monthly pay run
We didn't pay any staff for 2 months. How can I skip 2 monthly pay runs? Or how do I change the dates on the next monthly pay run I enter?
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Cancel Reckon One payroll subscription
How do I go about cancelling an account. I am now using Reckon Hosted and have printed off all relevant reports
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Can I Modify Reports?
I'd like to add a field into the Account Enquiry report to show the Invoice Reference number, not the BILL "Number" that is auto generated by Reckon One on each purchase transaction. Can this be done? Thanks, Bill