Important Announcements for Reckon One 📢

📢 Important Update: STP Phase 2 & Reckon software
IMPORTANT UPDATE: STP Phase 2 for Reckon software We contacted you last year to advise that Reckon had secured a 12-month deferral for all our customers and partners to start STP Phase 2 reporting from 1 January 2023. This deferral has now been extended by the ATO for a further 6-months. This extension will allow us to…
Introducing.. the NEW Reckon Invoices App! 📱
Introducing the NEW Reckon Invoices App! We are really excited to share the release of the all new Reckon Invoices App! The Reckon Invoices app is a free companion app for businesses using Reckon One Invoices. With the Reckon Invoices App you can create and send invoices on the go. Your data is automatically synced to…

Reckon One

Archives for September 2021

Reckon One leave accrual
Hi I am managing payroll in Reckon one for few clients, I have added leave balances in YTD part but every week/ month it is not getting updated in the payslip, I have to manually update the accruals. Also I added personal leave and annual leave in 'leave' tab in employee set up. This employee took some personal leave…
Jobmaker Hiring Credit Declaration
Hi, I'm trying to claim the Jobmaker hiring credits for period 3. I have followed all the instructions to nominate the employee for the correct periods in the payrun, sent to via STP to GovConnect and confirmed in GovConnect. When I go into my ATO Business Portal and look at my nominated employee, it says that the…
Initial Enquiry about ReckonOne with Essentials Plus Payroll
Hi Just got a couple of questions about the ReckonOne Package with Essential Plus Payroll What systems requirements are needed to run the package? Can we change plans if our needs change? Are there any other associated cost other than the monthly subscription charge? Appreciate any info provided. Thanks
How to post NZ government COVID-19 resurgence payments and wage subsidies
Can anyone help me with how to post NZ government COVID-19 resurgence payments and wage subsidies in Reckon ONE? So far, I treated them as Bill Credits against the Tax account, as if they were credits against an overpaid tax payment. I also ensured they have zero GST, so that shouldn't affect that GST balance, but am…
Added incorrect customer in Reckon Govconnet
Hi I added the wrong customer in Gov connect by mistake, the name of the trust was same, later when I checked the ABN realised its not the correct customer. I have not called Reckon to register software id. Is there a way to delete this customer thank you Anu
Change of ABN and company details
I mistakenly set up the STP with the trustee company and its ABN and now I need to change it back to the family trust and its ABN. Please advise how to rectify it in Reckon One. Thanks
How and where to register Worksafe payment for injured employee in Reckon One
Hi Reckon One helpers One of our employees was injured several months ago. We have been paying his weekly wages since injury date as normal. We are now starting to receive from WorkSafe (Victoria) refund payments for this. How and where should I register this incoming money in Reckon One to offset it properly to the wages…
Reckon GovConnect & STP
I am using Reckon One to manage three stores. I tried to send my payruns through to the Govconnect this week but when I sign into Govconnect everything from day one has disappeared (about 2 years of payruns) and nothing new is uploaded. This has happened for 2 out of the 3 stores. Is this some kind of error that can be…
STP files in Reckon One
Can I submit one file of STP for all employees of one pay run. At the moment I have to submit separate files for each employee in the run. Please advise.
Request was incorrectly Formatted or was missing required items"
Problem with STP. When trying to send a payrun to Govconnect STP I get the error message "Request was incorrectly formatted or was missing required items" Have used STP successfully up until today. Peter
Reckon One free trial
I found the Reckon One plan I wanted, the one at $12/mon. When I select the free trial, it takes me to where I have to select another plan before proceeding, there is no $12/mon. plan there. If I go back to the $12/mon plan and start signing up, it takes me to where I have to enter my credit card details - not to the free…
Posting of R&D Tax Incentive Refund
How should the posting of R&D Tax Refund be reflected on the BS. Should it be part of the retained earnings?
Reconciled transactions
Is it possible to hide reconciled transactions
How do I reconcile 2 companies on one bank statement?
We have recently restructured our business and in doing so have a period where 2 different companies are using the same bank account. I am now trying to reconcile and finalise the old company but by entering the ending balance of the bank statement it will never balance out - the same with the new company - is there a way…
Error Message "mail login failed"
Can someone help me send my invoices from Reckon through Outlook? thanks Stephen

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