Important Announcements for Reckon One 📢

The Reckon Payroll App is now available for Reckon One users upgraded to Reckon Payroll! 📱
We're excited to announce Reckon One users who have upgraded to Reckon Payroll can now access Reckon Payroll from your mobile, with our free companion app! Process pay runs, manage leave and STP reporting from your smartphone. All your data syncs seamlessly across devices, giving you the ultimate flexibility to manage your…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…

Reckon One

Archives for September 2021

Reckon One leave accrual
Hi I am managing payroll in Reckon one for few clients, I have added leave balances in YTD part but every week/ month it is not getting updated in the payslip, I have to manually update the accruals. Also I added personal leave and annual leave in 'leave' tab in employee set up. This employee took some personal leave…
Jobmaker Hiring Credit Declaration
Hi, I'm trying to claim the Jobmaker hiring credits for period 3. I have followed all the instructions to nominate the employee for the correct periods in the payrun, sent to via STP to GovConnect and confirmed in GovConnect. When I go into my ATO Business Portal and look at my nominated employee, it says that the…
Initial Enquiry about ReckonOne with Essentials Plus Payroll
Hi Just got a couple of questions about the ReckonOne Package with Essential Plus Payroll What systems requirements are needed to run the package? Can we change plans if our needs change? Are there any other associated cost other than the monthly subscription charge? Appreciate any info provided. Thanks
How to post NZ government COVID-19 resurgence payments and wage subsidies
Can anyone help me with how to post NZ government COVID-19 resurgence payments and wage subsidies in Reckon ONE? So far, I treated them as Bill Credits against the Tax account, as if they were credits against an overpaid tax payment. I also ensured they have zero GST, so that shouldn't affect that GST balance, but am…
Added incorrect customer in Reckon Govconnet
Hi I added the wrong customer in Gov connect by mistake, the name of the trust was same, later when I checked the ABN realised its not the correct customer. I have not called Reckon to register software id. Is there a way to delete this customer thank you Anu
Change of ABN and company details
I mistakenly set up the STP with the trustee company and its ABN and now I need to change it back to the family trust and its ABN. Please advise how to rectify it in Reckon One. Thanks
How and where to register Worksafe payment for injured employee in Reckon One
Hi Reckon One helpers One of our employees was injured several months ago. We have been paying his weekly wages since injury date as normal. We are now starting to receive from WorkSafe (Victoria) refund payments for this. How and where should I register this incoming money in Reckon One to offset it properly to the wages…
Reckon GovConnect & STP
I am using Reckon One to manage three stores. I tried to send my payruns through to the Govconnect this week but when I sign into Govconnect everything from day one has disappeared (about 2 years of payruns) and nothing new is uploaded. This has happened for 2 out of the 3 stores. Is this some kind of error that can be…
STP files in Reckon One
Can I submit one file of STP for all employees of one pay run. At the moment I have to submit separate files for each employee in the run. Please advise.
Request was incorrectly Formatted or was missing required items"
Problem with STP. When trying to send a payrun to Govconnect STP I get the error message "Request was incorrectly formatted or was missing required items" Have used STP successfully up until today. Peter
Reckon One free trial
I found the Reckon One plan I wanted, the one at $12/mon. When I select the free trial, it takes me to where I have to select another plan before proceeding, there is no $12/mon. plan there. If I go back to the $12/mon plan and start signing up, it takes me to where I have to enter my credit card details - not to the free…
Posting of R&D Tax Incentive Refund
How should the posting of R&D Tax Refund be reflected on the BS. Should it be part of the retained earnings?
Reconciled transactions
Is it possible to hide reconciled transactions
How do I reconcile 2 companies on one bank statement?
We have recently restructured our business and in doing so have a period where 2 different companies are using the same bank account. I am now trying to reconcile and finalise the old company but by entering the ending balance of the bank statement it will never balance out - the same with the new company - is there a way…
Error Message "mail login failed"
Can someone help me send my invoices from Reckon through Outlook? thanks Stephen

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