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Pay Run Submission error
Received error message after submission which says "Either the ATO is down or Reckon SBR is unavailable for Oct month run. The Nov month is successfully lodged. Do I re-submit the Oct month or replace the file and some tips on the process, please?
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Open tabs in a new window.
Is it possible to setup reckon one to open tabs in new windows by default so I don't have to reset them each time I open a new tab? Also - is there a setting to default decimals to 2 places. e.g. Enter $2000 and defaults to $20.00
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Asking for correct STP submission
Recently, I submitted STP report for my client via Reckon One. However, unfortunately, I uploaded an incorrect gross and tax withholding for the employee that should be zero on WE 2nd November 2021 and WE 16th November 2021. So, would anyone advise me on how I can correct STP submission that already sent to ATO via Reckon…
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Customer information went missing
It is weird but happened several times recently. I entered the customer postal address, business address, and shipping address when I generate an invoice at Reckon One. However, after I generated the invoice and all went well. Days later, I come back to the customer and want to enter another invoice and find there is only…
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chart of accounts
Hi, I have a client that uses Reckon One and when she sent me through her profit and loss all her expenses were coded to 6-0000 (Expense Account) I asked her if she could break them down for me and she has attempted to but her chart of account expenses area consists of only 9 acct codes. Can someone help me to help her to…
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How to reconcile bank to pay run when wrong amount paid from bank
Hi I've created pay runs correctly however I made en error and under paid from the bank account and of course now can't reconcile bank account. I need to make a payment from the bank account to rectify the underpayment of salary but how do I enter this payment into ReckonOne to then reconcile the bank account?
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Transfer Reckon One data to mobile app?
I have Reckon One with the Payroll and Tracktime modules and have just downloaded the Payroll app - but it doesn't seem like I can access my Reckon One info from the app. Is there a way of transferring this data, or are Reckon One and the payroll app completely separate?
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Re-send Invoice by email
Hi, I am not able to re-send an invoice by email. When I have the invoice open and click on email, it opens up but there is no "send" button. How do I send it please?
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lost program
good morning. our computer was compromised and has been wiped clean. we are unable to re-install our reckon program. can you please help Brian Rickard.
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Under Billing - modify subscription payment
I am using Reckon One and under Billing I want o remove the credit card and replace it with a bank account. It will let me update the credit card but not change it to a bank account
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GST summary and Activity statement (BAS) figures do not match
To prepare the BAS for July-Sept, I've run GST summary and Tax code transactions reports to get my figures for GST on sales and GST on purchases. I've used these figures to lodge the BAS with the ATO. Now, going back into Reckon One to process the lodgment, it has pulled in a different amount for 1A. "Goods and services…
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Receipts
I was wondering how to enter receipts of thing I've bought ? I only new to this and not good with computer programs. Thanks
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Payroll
Hello there I am in need of help. I don't think I am or have set up my employee correctly. I think I have not taken enough tax and I am in a heap of mess. Don't really want to spend more on book keepers help, Hoping I could solve it here, This came up today But doesn't tell me what is missing. Did pay run and noticed to…
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Superannuation
I have a new employee and his superannuation is not processing. He earnt over the min amount and is set up the same as other employees, can't work out why his is the only one not working? Can anyone help pretty please?
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Invoice says paid but payment not allocated
I have an invoice that says paid but still has a full outstanding balance. It shows up in invoices paid but doesn't show in reconciliation and there is no bank transaction for it. Was paid manually as 'received payment' on invoice as head office pays all branch invoices in 1 lump sum. New to reckon one so simple…