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Issue with edit Payroll Totals Payroll Premier
Hi Reckon I forget to add a new employee who work for the company since 1 July 2021, and now I add him from 1 October 2021 but how do I edit YTD Payroll totals in Payroll Premier to ensure that YTD will be calculated from 1 July 2021 to 1 October 2021. Thanks Thomas
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Why can't I access the book?
Client has invited me into the file as a user with admin access, however I can't seem to access the book? See attached screenshots. Have I been invited correctly? If yes, how do I access the book? If not, what does admin need to do so I can access the book?
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ABN registered
This discussion was created from comments split from: Sorry, that ABN has already been registered. If you have one, please try a different GST branch.
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Reckon One account extremely slow and often timing out with errors
Hi, My reckon one has become extremely slow, often just timing out and I cant use it at all. Is there a current issue slowing it down? regards Andrew
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Register Software ID
Hi Reckon community, Recently, I registered Single Touch Payroll for for my new client, but when I put ABN to verify their information with ATO. However, it showed the ABN has been registered already, so now what I need to do to verify with ATO about my new client. Thank for your help and support. Kind Regard, Thomas Nguyen
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Incorrect YTD gross payroll balances in Reckon One
Hi, I set up Reckon in November 2021. I have just found the YTD gross figures are incorrect, but the PAYG amount is correct. I don't know if I made a mistake during setup or if there is a glitch in the system. Can anyone please help me to make an adjustment to correct the figures? Many thanks in anticipation, Joanne
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Reckon One Default Invoice
How do you change the default choice of invoice from Professional Invoice to Standard Invoice? Can't find a setting to allow a preference.
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Invoice Logo Quality
Hi There, I am newly trialling Reckon to see if it is a good fit for my business. It has not taken long to encounter the low output resolution of logos on invoices. Has anyone devised a workaround? I am concerned that there appears to be many years of forum discussions of this rather basic problem, if the developers are…
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Customer Transactions Report Error - Reckon One
When trying to run the Customer Transaction Report the message "An error occurred while processing your request" continually occurs. Please help!
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Negative tax on a long service leave payout
Hi all I'm processing an unscheduled payrun for one employee to pay out long service leave on termination. The LSL hadn't previously been accrued. Reckon One has calculated a negative tax amount for the pay so the net payment is higher than the gross. How can I adjust the PAYG withheld to fix this?
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Chart of Accounts
Having difficulty changing Current Asset classification to a Fixed Asset classification in chart of accounts. No drop down indicator to change?
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WEBINAR - Advanced payroll for Reckon One by Clayton Oates (10 March)
WEBINAR - ADVANCED PAYROLL FOR RECKON ONE You're invited to the Reckon One Advance Payroll session, hosted by Reckon & presented by Reckon Accredited Trainer Clayton Oates from QA Business on March 10, 2022 at 2PM AEDT. Discover how to configure your payroll system to handle the most advanced payroll functions to ensure…
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How do I record a bill payed from multiple accounts?
We have the basics and bank feeds. Normally everything is paid from one account, but on one occasion, which is unlikely to ever repeat, we had a very large bill that we had to pay from multiple accounts. How do we record this in reckon one? An example of the bill item A $1500 Qty 25 total $37,500 item B $800 Qty 1 total…
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Detailed leave report
Desperately need a full detailed leave accrual and taken report from Reckon One.... Please tell me this is available, I have to prove to client when employee took leave and what has been accruing each week. He is jumping up and down at the amount he has to pay on termination.. All I can find is a summary and you can't…