-
Location of JSON files.
I have been using Recon One Payroll successfully for over 12 months, but now cannot find the json files to UPLOAD. How do you tell the software where to save the json files?
-
End of Financial Year finalisation in Reckon One 📅
End of Financial Year finalisation in Reckon One 📅✅ Check out our how-to video and guide below for a full walkthrough on how to action your end of financial year finalisation in Reckon One.
-
Reckon One tax update is live!
Reckon One tax update for 2022/23 is live! Login in now to breeze through the 2022/23 financial year with the following updates. 2022/23 PAYG tax tables Changes to income tax tables will take effect from 1 July 2022, including the Student Loan repayments. Reckon One will automatically choose the 2022/23 PAYG tax tables…
-
Reckon Payroll Web not responding
Dear Reckon, When every time I tried accessing the payroll web, the blue loading sign appears but never responded. I've tried waiting for a longer period but it still doesn't work. Is there any way to fix this issue? The payroll app does not work on my phone as well. It automatically redirects me back to the login page…
-
U18 employee meets $450 Super threshold in fortnightly pay but super not calculating
Super fund is entered, Employee pay set up includes super, however, Pay exceeds $450 (first pay over $450) however super guarantee is not calculating in pay run. How do I ensure super guarantee is calculated and listed in the pay run?
-
Error message: "user is not authorised to access this resource with an explicit deny"
I am unable to submit a STP due to the following error message: "user is not authorised to access this resource with an explicit deny" I have checked Reckon GovConnect but it states that my ABN is already registered and it will not let me login. How can I remedy these issues?
-
PAYGW Monthly
Transferred from different program. Currently pay my PAYG W on a monthly basis and my BAS Quarterly. Is there a way to do this? I have seen previous posts from 2018 about the matter but none since. Just wanting an update if this has been added yet. Thanks Tina
-
INB payment summary password required
Had to go back into a deactivated company to print out an INB summary. I was able to see previously printed ones and could click on the files in the sent email window. All but one, and it’s the one I need and it says password protected.
-
Unexpected error
Tried speaking to support line but they are not understanding my concern. This comes up only when clicking on general payroll settings. Not sure why but I have logged out and used different browsers
-
Yodlee Not Reauthenticating Bank Feeds
The Bank Feed Management page in Reckon One is asking me to re-authenticate my Yodlee bank feeds. When I do that it just gets stuck (an endless spinning circle) and eventually ends up logging me out of Reckon One altogether. This happens on Chrome, Edge and Firefox. Is this a known fault, and is there a solution?
-
Reverse invoice
Hi Team, I have created an invoice and applied the payment for the invoice. Is there any way that I can reverse this invoice not just create the credit note? The payment applied a few months ago but now I need to change the item so the price will be changed as well. Appreciated your help Jennifer
-
How do I get the deleted pay run back
My staff was getting training of pay run and accidentally he reported unusual amount to ATO for one of the staff and then he deleted that pay run, now I need to reverse that pay run but i can't see that pay run in the pay run list. please help me to bring that deleted pay run back to to pay run list so that i can correct…
-
Paying super
I am a small business with 3 employees. I have set up super in Rekon one, but one sure how I actually pay it. I know I have to do it through a clearing house? Not sure how to do this. Thanks Kerry
-
Bank feed stop working since April of 2020
One of my clients NAB internet Credit Card bank feed stop working since April of 2020, how can I get it back. Please advice the detail processing to fix it. Thanks, Li Wang
-
How many users can there be on an essentials + payroll subscription
Hi. I have 6 staff. Wanting to use essentials+ payroll. Can they all work on 1 subscription or would I need more?