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Migration from STP App to Reckon 1 Software
I wish to cease using free STP App and move employee onto Reckon 1 Software this Financial Year. How is this done?
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Reckon One UK - Bank feed issue (27 July)
Reckon One UK bank feed issue Hi everyone, We are currently aware of an issue affecting our UK Reckon One users where they are unable to create new bank feeds or re-consent for existing feeds. UK users are currently encountering a 'Technical Error' message when attempting to connect to a bank feed. This issue is isolated…
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Username/email Incorrect
Good afternoon team, We've just signed up to Reckon One today, but unfortunately after entering all the information and setting up all the employees and their details, I've discovered that the login username/email to sign into the account was incorrect. i've contacted customer support and unfortunately after holding on the…
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Reckon One, Superannuation SMSF Electronic Service Number
One of my employees has a self managed super fund. With setting this up in Reckon One it requires an Electronic Service Number. Can anyone tell me where I can get this number?
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Reckon One, Super Fund ABN and USI dont match in drop down box
I am setting up Reckon One for the first time. One on my employees Superannuation fund is BT For Life ABN 39827542991 with USI BTA0287AU. When this is entered in the Super setup area it doesn't populate in the drop down box when trying to select the correct super fund. Can any shed some light on how to fix this issue?
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Australian Retirement Trust change of USI
From 1st of July Australian Retirement Trust have changed USI. I cannot change the record in the super fund record in Reckon One, I cannot set up an new one, and I cannot put a USI on each employee record (which seems to be the answer in the reckon desktop accounts version - yes I searched and that is the only other…
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Setting up employees by different department
Hi, I want to setup my employees under different departments under Reckon One. How can I do that? Thanks, Jyotika
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Adding employee to pay run
Hi everyone, I am trying to process a pay run for the first time as I have changed from a sole trader to a company and I am having trouble. I want to add an employee to a pay run I have created but it won’t add in the appropriate details (it doesn’t recognise the employee). What have I done wrong? Cheers Ed
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STP set up error: User does not have admin access
I cannot complete the STP setup Submit as I receive the error: Error: User does not have admin access. How can we do?
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ReckonOne connection to Reckon Payments
I have connected my ReckonOne toReckon Payments, is there a way I can get it to automatically change the invoice to paid (in ReckonOne) when the payment goes through the ReckonPayments system? So I don't have to manually put in each one?
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NEED HELP: How to Process Payroll via Bank Payments
Hello, We tried processing a payroll credited directly to the employee's account, but we are getting this error that the available balance of the bank is not enough/sufficient. We have checked the balance of the bank and it has enough funds to cover the employee's payroll.
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Employee set up incorrectly - need to fix STP finalisation
An employee was not set up correctly in December 2020 - her residency and tax scale are incorrect. Only worked for 2 weeks so the incorrect tax was never noticed. STP finalisation was lodged with the incorrect residency and tax scale. Have edited in Employee's tax tab and relodged in the GovConnect STP but the ATO lodged…
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Notifying ato for stp
Hi, I have just started using Reckon One as my previous software caused a huge stuff up for my stp at the eofy. I had to delete 4 months of pay runs from previous software, so now redoing them in Reckon. I submitted one to the ATO but noticed the branch number in Reckon is different to the one the ATO had connected to this…
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File Upload Error - Bank transactions
I have been trying to upload bank transactions for a few days now, but keep getting "File Upload Error". No details provided about why it is failing. Anyone else experienced this and know how to solve? Triple checked the csv I'm trying to upload, and positive nothing has changed. I've been successfully uploading these…
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Reckon STP (EOFY) not submitting to GOV STP Connect
I've submitted by STP (EOFY) for all staff and it says it's been submitted but it doesn't show up in GOV STP Connect or when I go into MyGov to check my PAYG for this job it doesn't show up there either. I submitted this over a week ago. How long should this take to show up?