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Wrong payment allocated to Invoice
Hi All, I accidently allocated a payment against the wrong Invoice. How do I reverse the payment so the Invoice will show as Unpaid and then receipt the correct payment to that Invoice? Thanks in advance Barry
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Year to date leave balances
My accrual for leave was wrong and is now corrected to the right hourly accrual. I have reset the year to date leave balances through the YTD set up. After the next pay period I expected my leave balances to be the reset plus the weekly accrual but the balances did not change.
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Transfer data from Reckon One to Xero
We are leaving reckon one and moving everything over to Xero as we feel it works better for the business. Is there a way I can download all my information and transfer it easily?
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Hand over file to another user of the same file (transfer ownership)
Hi, I set up a book for the accounts of the association I was treasurer of. I'm no longer a member so want to transfer ownership to the new treasurer, who is a current user of the book. When I attempted the transfer ownership process, I received an error message "This user does not have admin access to any companies.…
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Reckon One EOFY STP
I have an error with FY22 EOFY STP gross wage and PAYG withheld figure. The YTD figures on employee's final pay slip June 2022 is correct, and agrees with the totals in the Payroll Summary report. However the EOFY STP shows an incorrect gross salary and PAYG withheld amount (1 week's wage difference). The PAYG Payment…
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Timesheet Data isnt pulling through into payruns
Hello, ive been using ReckonOne since Jan 2023 with no issues, however this week i went to comeplete timesheets / payruns and my timesheet data isnt pulling through in the payruns im creating. I have reviewed, deleted and resubmitted timesheets and payruns. i even tried pulling a past week as i know it work previously but…
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Amending the Beggining Balance
I would like to close the previous financial year and amend the beggining balance. I have taken over the accounting system from another team member and the reconcilliations have not been done for the previous 4 years and the balance in the bank is out.
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**RESOLVED** Reckon One - Unexpected Error when processing bills/bank payments (18 May)
Unexpected Error when processing bills/bank payments Hi everyone We're currently investigating an issue occurring in Reckon One where you may encounter the above error message when attempting to process a bill or bank payment. Our teams look to have identified the cause and are currently working toward a solution for it.…
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Remove employee from all prior period payruns
Hi there, I'm looking to remove an employee from a huge number of payruns. From 1 July 2018 we need to remove them from every weekly payrun up to now. Using Reckon One. This is because they are a partner in a partnership, being paid 'wages' however legally this cannot happen. They are meant to be drawing wages. The…
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PAYG withholding is calculating incorrectly on a termination payment - Reckon One.
Good afternoon. I am trying to process a final pay for an employee who has resigned. Unfortunately she has worked for 1 day in the payroll cycle (fortnightly). My final wages & allowances figures are all coming through ok for the one day she worked in the pay cycle. But when I go to include the payout for her annual leave,…
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Can leave dates show on payslips in Reckon One Payroll and on a report?
For RTWSA purposes we often need to send them copies of payslips for a claim and they need to see dates of any leave taken. Payslips in Reckon One show leave taken but not which dates it applies to. Each pay day, the dates of any leave is added to the payrun assuming that this information can be picked up in a report or on…
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Need to change subscription option
Hi, I am currently paying for my club's reckon one subscription on my personal card. I will be leaving the club in the next month or so not knowing who the new treasurer will be or if they will be agreeable to having their personal card to pay for the club's subscription. Can we be invoiced annually or by another option…
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Reckon 1 Training
Hi everyone. Im new here and im looking for Reckon 1 training. Is anyone able to help me? Laura
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Net Pay not adding up?
I'd just like to confirm if I understand this properly as the math isnt adding up for me. Is net pay the amount we are meant to pay the employee after we have deducted taxes, super and allowances? Because when I subtract these numbers on a calculator it doesnt seem to equal the net total and I'm confused why. By my…
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My salary increase hasn't changed in the pay run
Hi. I increased an employee's salary in their pay set up (as I couldn't find where to put in a "raise") prior to creating a pay run but the new salary amount isn't showing in the pay run. It's still showing the old amount. Have I missed doing something or done this wrong?