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The Novatti payment page cannot be loaded
I tested my Novatti payment recently and found it doesn't work after I click "pay now". It says "Something went wrong. We couldn't load the payment page. Please try again.". Could someone help to solve the problem? Thanks May
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Superannuation Reporting Error and Payment
We made an error in the reporting of the payment of superannuation for an employee who is no longer with us. We have also already submitted our EOFY final reports through the STP finalisation process. This employee we paid fortnightly and their super submitted quarterly through the SBSCH. The SG super they were entitled to…
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New Company with New ABN
Hello. As of 3rd July 2023 company (B) will be taking over our current company (A). Company (B) will have a new name and new ABN. Company (B) will be taking on all the current leave accruals for each employee. Do I need to create a whole new book for company (B) with the new name and ABN and if so, how do I transfer all of…
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Setting up my loan in Reckon One
I've tried to setup a loan I took out earlier this year in Reckon One and created a liability account for it. When I checked it out it has been recorded as a credit card liability instead of a business loan. When I try to edit it or delete it won't let me do so. How do I fix this? and more generally am I doing this…
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EOFY recons show an error in Balance Sheet/Profit Loss compared to Payroll Summary figures
Hi. I am today trying to complete my EOFY reconciliations for Reckon One Payroll. I have noticed that my Payroll Summary reconciles with my Reconciliation Spreadsheets but when checking amounts off to P&L and Bal Sheet, the figures from a payrun (11/4/23) have doubled up to distort/inflate the figures although there only…
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How do I process a one off super salary sacrifice in Reckon One in June 2023
I have already paid a super salary sacrifice amount but don't know how to record it in Reckon One payroll. I phoned support but received no help - hope someone else can.
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PAYG on STP suddenly incorrect
My employees PAYG totals in the STP reporting suddenly do not match the ytd PAYG on their payslips or on the payroll reports. I've traced the problem back to a payrun on 01/07/22 - the PAYG amounts have disappeared in the STP. Now the STP report for that pay period that I lodged with the ATO was correct, and does now not…
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Diminished size of invoice logo
This week I found that when I view an invoice to a customer, the logo looks fine, but when I go to print it, it has diminished to so tiny as to be unreadable. Why is this? How is it fixed?
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Reckon One features
I am close to completing my one month trial. I will be continuing, but it seems to lack a few features ... I added the Invoices-Medium module to use recurring transactions. I do not need invoices function Recurring Transactions : Only available for recurring receipts and payments. Would like to see recurring available for…
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Is there a way to see all invoices/payments against a specific project?
I have the Projects module, which shows the financial position of the project I’ve selected, which is slightly useful. I’d like to see each bill/invoice/payment I’ve made that has been tagged against a specific project. Is there a way to do this?
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Problem creating invoice in Reckon One
The design of the layout has changed and I cannot create a line or add a line. It is not my form what has changed? Error occurs when getting out and tells me to go back to dashboard regards Janet
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RECKON ONE_Unable to create ABA file from Bank Payments Module
Hi Rav, As requested, I made a new thread here. I am using the Reckon One program. I could generate a pay run, and I was able to post it as well. However, when I went to bank payment to create the ABA file, there was no payment to be selected there. This is the first time it happens like this. Could you please assist? The…
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RESOLVED ✅ - Reckon One books not opening correctly (22 June) ⚠
Reckon One access issue - Books not opening correctly ⚠ Hi everyone We're currently investigating reports of Reckon One books not opening correctly. Initial observations indicate that upon launching your book from the Reckon Portal it results in a blank page such as the below screenshot or an Access Denied message. Our…
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An exciting new payroll experience is coming to Reckon One! 🔜
A new payroll upgrade is coming soon to Reckon One! 🔜 Hi everyone! We’re really excited to announce a new upgraded Reckon Payroll experience for our Reckon One Payroll customers. The new payroll experience will be live from August, with a seamless upgrade available in-product! Here’s what the new Reckon Payroll experience…
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R1 - Bank Rule not working
Hi all. I have a bank rule that simply doesn't get triggered, however I try to configure it. Perhaps somebody spots what I'm doing wrong. This is the transaction (... Reckon monthly bill) after importing it from a file (CSV): ... and this is how the rule looks like. Note that I've tried various variations of the…