Important Announcements for Reckon One 📢

Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…

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Archives for July 2023

Receipt attachment whilst "allocating detailed payment" in bank transactions
In the Bank Transactions section whilst "allocating detailed payment", the screen shows the attachment area but an attachment can't be attached until the transaction is saved. When you save the transaction there is no option to attach, it just takes you out of the screen. I then have to manually go to the bank account and…
Paid Family and Domestic Violence Leave (FDVL) Setup for RECKON ONE?
Can you please provide Information on how to implement PAID FDVL for Reckon One, with an implementation date of 01/08/2023? Thanks!
Inventory management
Is there an inventory management function in Reckon One that allows us to view and manage the inventory of goods? After printing the invoice or bill, does the inventory automatically update?
Annual Leave Accrual In Reckon One only...
I have a part time employee who has worked the following: 2 x 7.5 hour days in first fortnight 3 x 7.5 hour days in second fortnight and resigned. Contract states she works 30 hours a fortnight. I have set her up on annual leave "per pay period" prorata and calculated it in the beginning as follows: 4weeks annual leave =…
Employees missing from EOFY STP Report
Hi, I have run the EOFY STP report and I have noticed that at least three of my employees are missing. All are current employees, and one is a longterm employee that has been included in previous yearly reports without an issue. I have confirmed that 'Payment summary and STP not required' is unchecked for all of the…
Workers Compensation? Help!
Hi all, I have someone that hurt themselves at work and will be on Workers Comp. I have no idea what pay item to create or how to pay them their weekly Workers Comp amount. (as there won't be superannuation calculated on it) Just wanted to check as there has been so many changes in relation with Payroll and STP 1/2. and…
When is STP 2 be implemented on Reckon One? Will it be automatically converted to STP 2?
Hi guys. Any information about STP 2 on Reckon One?
How to delete a posted double payrun entry
A double payrun entry has appeared in our books. I have tried to delete oone but receive the message Journal : This journal is linked to another transaction. You cannot delete a journal that is linked to a debtor/creditor transaction See attachments
Financial year is not aligned in Reckon One
I have just noticed that my reporting in Reckon One does not realise that the finacial year has ended. I set this instance up in September 2022 and the start date in the Book Settings is showing 9/9/22. If I change this to the 1/7/22 with this resolve my issue.
EOY
Can I upgrade to 2023 Version without doing my BAS for last Quarter. I have lodged my STP to ATO. I have a payrun on 12/7.
Is the Free trial STP 2 compliant?
Hi, prior to signing up for a free trial, is the Reckon Essentials plus Payroll STP phase 2 compliant for the 30 days I'd be using it? Also, would my existing data from the Reckon payroll app (which I already have & have been using) be available when I sign up for Essentials + Payroll? I have tried asking a question on the…
Hi All, New start up business coming on to reckon one basics.
Looking to deposit monthly funds to the created bank account to cover start up costs Cant see where we can deposit funds without having to attach to a customer or supplier This is just owners depositing money to cover costs before the business conducts services to future clients Could call it owners assets or contributions…
Updated Termination Payment is not pulling through to payment summaries
Hi, I am just doing the STP finalisation for a client and I had to do an updated termination payment for one employee. I did an original termination for this person but then had to update it to include a lieu of notice payment. The pay slip for that updated pay is correct and the payroll summary report is also correct…
Payslip
We have had an increase in the hourly pay rate. On the payslip, under 'Pay Details' the old hourly rate is showing. Under 'Pay Items' the new hourly rate is showing. I changed the hourly rate to the new rate when I did the pay run for each employee. I then finished the pay run. I then realised I had not changed the pay…
EOFY finalisation not being accepted in STP
Hoping someone can help After i have gone through all the EOFY finalisation steps and gone to submit it on STP it has sat there for 24 hrs with an error from the ATO saying We were unable to process your submission because we already have a submission with this submission ID As far as i can see i havent submitted anything…

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