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Reckon One two software ID
Hi, we're having trouble submitting the last pay run to ATO. First software ID, we tried branch 001 or002, and still encountering error. Second software ID, we tried branch 001 or 002, still the same. The issue is, before submitting the last pay run's to ATO first, we did setup the new STP phase 2, the one where you have…
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change from ReckonOne to ReckonPayroll
I have just completed the steps to change a book to the new payroll system but now have the white screen of death with just the three blue dots flashing. Any ideas on what the problem may be? Running Win10 on Dell.
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STP Phase 2 Upgrade, Branch ID/Number
Hi, I'm undergoing the process of updating to Phase 2. However, it asks for my Branch Numer. I looked on my business portal and it seems to be saying branch 002 is the ID? just wanted to confirm if this was the correct branch number i should be entering? Also, do i need to register a new software id or anything, or can i…
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Payroll
I am trying to move across to the new STP platform and halfway through I got the following message: Something went wrong We can't complete your request. Reload the page or log out if the issue persists. I have tried to reload the page, I have logged out and back in again several times but can't get past this, which means I…
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Search function in Reckon One
Is there any way we can search for a given amount in any type of transaction? I want to find all transactions for a certain amount regardless of what type of transaction it is. From what I can see to search an amount, you have to specify a transaction type as well. Would be great if we could have a similar feature to the…
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I am having difficulty adding my accountant to access my Reckon Book
He received the first email link which did not work - I have tried again since 'sharing' the book with him. however the link still does not work - I have tried to remove him as a staff member and re add him - he is not receiving any further links to log onto, so he still has no access. I also thought I logged support in…
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What Program to Use
Client has Reckon One but is looking as being able to send receipts from phone photos and also do invoicing on the phone. What is the options that suit this (need payroll)?
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reckon one technical support
Hi, I recently had tech support change ownership of both my books, one was deactivated as i dont enter new data in to it but keep it in case i get audited by the ato. about a month ago all my invoices and estimates disappeared and have been trying to get tech support to find out what happened. I did manage to get the…
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How do I log in to Reckon one without mfa?
I have lost my phone and now cannot login to my account as it keeps asking me for a code. I do not recollect creating a pin either. Please help
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MFA setting
Reckon One When I'm logging in as our admin account, it's asking me to do MFA and I only have text option. Where could I set Google Authenticator for the account?
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STP2 permissions
I've enabled/moved to STP2. At the moment, only our admin account have access to the Payroll section! How could I give the permission to our bookkeeper? BTW, It's Reckon One Product
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Can you completely turn off MFA on a Reckon account?
I’m having issues with my financial controller in the Philippines logging into my account and it’s annoying to try and coordinate an SMS code each time. can MFA be turned off? also my financial controller can’t seem to setup an MFA with a non-Australian number so that doesn’t work as an alternative solution.
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Reckon One STP2 Integration
I have followed the green banner in my Reckon One book to upgrade to STP2 by clicking on "check it out". The name of the company is correct, the ABN is correct and Branch No 001 is correct as per the ATO. I have entered in my mobile number for MFA but getting no code sent to my mobile??? Mobile number is correct. Why is it…
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Is this for the new Payroll Premier?
@ Rav is this for the new Payroll Premier?
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Annual leave hourly rate incorrect on Salary earner
I have an employee on Salary ($75k) which works out to be about $35ph. Last week she took some Annual Leave and it added it in as $39. I changed it manually and processed it. This week I started the draft for the next pay period, and added annual leave only for it to automatically add it in as $39 again. I'm confused.…