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⌛ Calling all Reckon One payroll users! Make the upgrade to STP Phase 2 by 30 September!
Are you a Reckon One payroll user? Don't forget to make the switch to STP Phase 2 before 30 September! Over 70% of Reckon customers have successfully completed their upgrade to Reckon Payroll and STP Phase 2. Its essential your business completes this transition by 30 September 2023 to remain compliant. Don't worry though,…
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Sent emails displaying Payroll Mobile instead of my name
Hi there, I have been sending invoices to customers and recently my name is coming through as “Payroll Mobile” instead of from my company name or personal name. how do I change this? My customers think it’s junk Cheers
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Leave amount is not showing automatically on pay run when adding leave
Hi, I have just upgraded to STP 2 for Reckon One. I've set up my first pay run in this new system, and need to add some annual leave for one of my employees. I added the number of hours, but no hourly amount is coming up automatically. I was able to type this in manually, but in the previous version the amount would come…
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Overtime and accruing leave
I have an employee on an annual salary who works overtime every month. I balance out his pay (actual vs. award) every quarter and pay him the difference. However, when this is entered into the payroll info, it then adds in extra hours (which means more overtime) and extra accrued leave. Can anyone tell me how I stop this…
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Do we need to migrate a book from Reckon One to Reckon Payroll if it is only being used historically
We have 3 books in Reckon One, one which is no longer being used for pays but needed for historical data and the other 2 have recently been migrated to Reckon Payroll. I am receiving emails to say that I haven't completed my STP2 migration although I have already processed one payrun in the new Reckon Payroll. I am…
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ANZ Direct Bank Feed
I have an ANZ direct bank feed set up in Reckon One and, according to ANZ, it is supposed to update overnight. Yet, there is always a 24 hour delay in getting the transactions imported. I know someone who has Xero and the transactions from the day before come in at 6 am each day. I also know someone who uses Kwikbooks and…
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ReckonPayments Connection Fail
Hi, I've tried to connect my books with ReckonPayments (Novatti Payments) but when I click on the Finish button, It immediately displays the following dialog window. When I contacted Novati, they eventually, after sending some debug info from the webpage, said that I didn't meet their "Risk" criteria. Considering that this…
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Overtime and accruing leave
I have an employee on an annual salary who works overtime every month. I balance out his pay (actual vs. award) every quarter and pay him the difference. However, when this is entered into the payroll info, it then adds in extra hours (which means more overtime) and extra accrued leave. How do I stop this from happening?
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Transitioning to STP Phase 2, Reckon One no longer recognised my Reckon Gov Connect
I couldn't find that anyone else had a problem, but for those out there tearing out your hair if it happens to you, you just have to add 001 to the Branch number under your ABN in your set up Lovely lady helped me out- such a simple thing
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I can't log into reckon customer portal without the MFA code, but I haven't set this up yet
I haven't yet set up the MFA but when I go to log in I am asked to enter the code. how can I log into my account to fix this.
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The YTD values from previous payroll software need to be zeroed out....
We officially switched to phase 2 for this week's payrun. What does the below mean? What happens if we dont do this? We already zeroed out the second software ID payrun (errors). We dont want to accidentally zero out up to previous payrun, with the risk of YTD details not being reported correctly to ATO.
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MFA
This discussion was created from comments split from: Changes to Multi-Factor Authentication (MFA) 🔒.
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Overtime is not show up on Create pay item
Hi, I have attempted to create a new overtime payment item on all my books, but there is no options on there. It used to be there but suddenly disappeared. Please assist or suggest what to do.
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First payrun in STP2
Not happy! Completed all the steps to migrate employees across to STP2, casuals seemed to work OK but part timers all had errors, software wanted their standard hours. Well, there are no standard hours, these change fortnight to fortnight. In the old software having a zero worked OK and this is a good check as if they…
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Migrate from Xero to Reckon - Process
Hello there, I am seeking guidance on migrating from Xero to Reckon. Could someone please provide me with the necessary steps to transfer my company data from Xero to Reckon? I am hoping to avoid starting my company file from scratch and also wish to retain the company file structure that was set up in Xero. Your…