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Post-upgrade FAQ's - Payroll Premier Desktop ➡️ Reckon Payroll
Hi everyone! Congratulations on making the upgrade from Payroll Premier Desktop to Reckon Payroll! 🎉 I've put together this FAQ article for common questions you may have now that you're on Reckon Payroll. We'll continue to update this article as well so please bookmark it for easy reference 🙂 🔴 Why is super not being added…
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Payroll Premier to Reckon Payroll upgrade: How-to Help Videos 💁📽️
Congratulations on making the upgrade from Payroll Premier desktop to the next-gen payroll experience, Reckon Payroll! 🎉 We know its going to be an adjustment from what you're used to but we've got you covered with some short, sharp, how-to videos that walk you through exactly how to perform the most common tasks in Reckon…
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Payroll Premier upgrade - How to access your companion Reckon One book from Reckon Payroll 🔁
Accessing your companion Reckon One book Hi everyone! Are you a Payroll Premier desktop user who has upgraded to Reckon Payroll? Did you know you receive access to a companion Reckon One book as part of your upgrade to Reckon Payroll? Check out how to access your companion book below! 😁 Product Switcher ↩ Sometimes you may…
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An exciting upgrade for Payroll Premier Desktop! 💻
Payroll Premier Desktop ➡️ Reckon Payroll upgrade! Hi everyone! We want to ensure you have the best tools to streamline your payroll processes and maintain compliance with the latest regulations. We are thrilled to announce an exciting upgrade for Payroll Premier Desktop customers! Streamlined payroll management with…
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Leave Balances showing for Casual Employees on leave reports incorrectly
Hi @Rav I received a phone call about this this morning from the Reckon support team stating this glitch had been resolved - bit it hasn't? Casuals are still showing annual and personal leave balances in all of my books.
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Employee SMSF
I cannot tag employee smsf to their employee set up. Last week when i ran payroll for the first time and the data was uploaded from payroll premier they were attached now it says the employee has no super set up. When i go to set up it says try again later. This is so frustrating i cant get this program correct.
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Overview of the Payroll Premier (desktop) upgrade to Reckon Payroll 🆙
Payroll Premier Desktop upgrade to Reckon Payroll - An overview of the upgrade process 💥 Hi everyone! We're really excited to upgrade our Payroll Premier desktop customers to the all-new Reckon Payroll experience! A member of our team will be in touch for a chat about your requirements and setup a booking for your upgrade…
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Reckon Payroll Incorrect Leave Entitlement
Reckon has not calculated any leave since conversion from Payroll Premier to Reckon Payroll eventhough employee's leave entitlement has been configured. Also, the Payroll Leave Balances Report is all over the place. None of the leave balances is correct, nor do they tie in with Leave Balances sitting in Individual…
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Reimbursements not loading
We are in a pay run and having this issue not being able to load in any reimbursements? We did not have this issue last week
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Superannuation fund products - down for maintenance?
Is there maintenance happening at the moment? I haven't been able to access any super details for the last 2-3 hours - keep getting the below error when I try? I can only assume they're working on fixing the superannuation product issue? But can I ask - being on the cloud now does it mean that when you're doing internal…
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Leave balances not updating after a pay run is completed
This discussion was created from comments split from: Leave Balances & Accrual Value Report.
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DATA NOT SAVED AND HOW TO BACK UP PAY RUN REPORTS ON USB/PORTABLE HARDRIVE
Today I did my second pay run. When I looked at the employee record, only one employee had data saved and the rest I had to re-enter their details (hours worked). Also, their salary sacrifice details. I know I saved all this data, so why did I have to update it again when I needed to do the second payrun? I used the…
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STP submission Gov Connect v Reckon Payroll
Hi @Rav When you used to lodge STP's through Gov Connect you were able to click the 'detail' hyperlink which would allow you to see the break down of YTD figures you have submitted to the ATO. See pic below: Submitting STP files through Reckon Payroll no longer has this same option? The ATO have suggested to check your…
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BUGS!!
@Rav there are so many bugs in Reckon Payroll and I keep getting told the same story "it will take 1-2 days to fix' - how are we supposed to be compliant with ATO by 30/9 when the software is full of bugs. Payroll professionals cannot tell employees they can't be paid for 1-2 days whilst our software provider sorts out…
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two factor authentication not working
Hi Guys We have only just migrated from Payroll Premier to Payroll STP2 and my two factor authentication to my mobile phone is not working?? so it wont let me log into the system.. I cant really do anything without it??
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Recording annual leave days
Where is leave date entered? In payroll premier you could add the actual date the leave was taken. Where is it in Reckon payroll?
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Employee sort order
Is there a sort order option to sort employees by last name instead of first name, in employee list and also in a pay run? ex Payroll Premier user - thank you
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Reports showing YTD totals (including those manually entered in at migration)
How do we keep track of YTD totals? I can't find an equivalent report to the 'monthly reconciliation' report that Payroll Premier had? Even a pays report would suffice; however, it doesn't appear to include YTD figures only the wages you have processed since rolling over - which is obviously not very helpful. We need to be…
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Importing YTD Salary Figures
Hi @Rav Is there a way to add 'salary' to the Earnings & Leave dropdown when entering initial YTD figures? The above employee is set up as a salaried employee but because there is no 'salary' option in the Earnings & Leave dropdown I've had to select the closest thing being 'Normal Hours' but it's going to cause confusion…