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previous pay slips
How do I access a copy of previous payslips in reckon one payroll - the options only shows return to draft or resubmit to ATO - used to be easy in Payroll premier Thank you
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Where can we see an updated payroll STP submission in Reckon Payroll?
STP pay event update not showing the updated pay run figures in STP submissions or in the ATO Portal, only stating that there has been an upgrade?
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Payslips not emailed
When I select employee to have payslips emailed and press send i get the box saying they have been emailed but they haven't. No copy appears in my sent items either.
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How to print a pay slip for past pay run once switched to STP Phase 2
Hi, Can I please be given the steps to print a pay slip from a STP Phase 1 pay run now that I have switched to Phase 2? There doesn't seem to be a 'button' or indicator anywhere like in Phase 1 to print pay slips. Thanks in advance
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can't access to reckon one account when trying to upgrade to phase 2
I have been using reckon one to provide stp service for my client (qianhan pty ltd), I tried to upgrade the software to phase 2 today but being informed that there was an issue with this account. The potential issues provided by the system was that I either don't have the permission to access the account or the current…
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regarding to subscription expire but subscription fee is paid on time.
I logined reckon account and found two of my clients subscription was about to expire, I checked the payment record, we paid the invoice on time, and cc provided is still valid, could you check on your side and let me know what's going on. I suppose it is somehow related to upgrade to new version, i attached the screenshot…
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No access to my book
Hi there, Since the upgrade I cannot access my book, whenever I select Payroll from Reckon one I get this page: When I tried to create it again - it tells me the book exists. I am the administrator and owner of the book Please advise as soon as possible - as I need to process the next payrun thanks,
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There is an issue with your account
Hi, I am unable to share the GOVconnect with myself - see screen grabs. When I go to update, reckon tells me that their is an issue with my account. When I go to share the GovConnect it tells me I can't share it with myself. I am able the STP in this file as well Please assits
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Access the STP2 checklist
Hi, Is there a link or is the STP2 checklist hidden somewhere in our Reckon one dashboard for users to access?
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Reckon Payroll Phase 2
Good Morning, I have recently upgraded from Reckon One to the new Reckon Payroll Phase 2 and have noticed that the Annual, Personal and Overtime YTD do not seem to have been brought across to the YTD totals that show in the employees file. However, they are correct on the pay submissions to the ATO via the STP. I was told…
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Paid Parental Leave
Hi I am trying to set up a paid parental leave item on the new reckon 1 payroll. I found a tutorial for the old payroll but not for the new. The old tutorial said to set it up as salary and enter the yearly salary based on the paid parental leave amount, in the new system it does not allow you to do that and in the…
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You are not authorised to submit this lodgment on behalf of the client.
Hi there, I have submission problem after updated to STP Phase 2. When our clients on Phase 1 level, send pay runs to Reckon GovConnect, pay run can be lodged to ato. However, after we switched to Phase 2, STP submissions had error. Please see the error below. I confirmed we already update SBR software ID by Access…
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Reckon Payroll - STP Phase 2 double recording one of the payrun
Hi, I am using Reckon One (transferred to Reckon Payroll STP Phase 2) and I accidentally doubled recording one of the payrun (I submitted twice from the same payrun). The STP pre-fill on BAS has also recorded double amount of the same payrun. How can I reverse/delete one of the payrun from the ATO? From the first time it…
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Allowance Rate per unit under $1.00 is not accepted
Allowances set up with a unit rate below $1.00, example cents per km is 0.85 per unit, are not accepted when you add them in employee pay set up. Screen shot below - If you change the 0.85 rate in employee pay set up to $1.00 or higher, it accepts it. Other allowances do the same if the unit rate is below $1.00. I have…
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Annual and Personal Leave Rates
Hi, I have had to put through personal and annual leave this morning on the new payroll system and noticed that the rates are not pulling through, I have to manually enter them. Is there any reason for this have I got to do something in the set up, I had a quick look and couldn't find anything. Kind Regards Jo