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Hi Everyone! 👋 Writing this regular post is one of the favourite parts of my role. We love reading and listening to every piece of customer feedback (and not only what’s shared directly with Reckon; but also far and wide on the internet); digging into it and really understanding what's happening. We work hard on figuring…
Here's a new Reckon One update coming your way and it includes one of our longest standing feature requests! Check out the full inclusions below. ✨ Ability to assign invoice number Its finally here! 🎉 You can now assign and change the invoice number when creating an invoice in Reckon One! This gives you the ability to…
✨ What are Qualifying Earnings? Under Payday Super, super guarantee and super payments made under collective agreements, are calculated from an employee's qualifying earnings (QE). Qualifying earnings is a new STP reporting category which includes payments from ordinary hours of work, and some other payments. QE must be…
When I process payroll with Reckon One Payroll and there is more than 1 employee, it never auto matches in the bank rec. what am I doing wrong? The steps I take Create a new pay run Add a single employee Finish pay run Create the bank payment Upload ABA - Process pay in bank Next day, i see the transaction in Reckon One…
I have the following message for a pay run processed in March 26. All other pay runs before and after March 26 do not have this message.?? I have checked data in MyGov and the ATO have indeed recorded all pay run details correctly. Do I ignore this message? If not any recommendations as what to do next?? Cheers faigey…
Hi In preparation for Payday Super, can you please assist to integrate our reckon payroll account with Quick Super ? Thank you Elizabeth
I have a business with two employees. The first employee was set up by the owner and didn't include the employees super member number. I ahve updated the employees super member number but can't get it to show in reports or in the superstream batch? I have redone the payruns with the number included but it still dosen't…
Hello, I am setting up a new employee in Reckon Payroll and when I get to Superannuation details, I select NO to "use the employer default fund", I put in all the details for the employees chosen fund, however when I save and click to the next page "Pay Setup" I can see the software has chosen the employer default fund…
Hi Everyone I am still having the same issue with the Super stream batch unable to lodge because of the TWU ABN and USI issues. It is no longer linked to that employee and i have left it active in the fund list like was suggested. I lodged a batch that was for a singular employee and had no issue so thinking it has to do…
Hi Support team, We have recently joined Reckon Payroll Premium and I have successfully setup 16 employees, however, two of our employees cannot be setup in our Payroll system for some reason. I have attached the error msg we kept getting every time I tried to save. I also tried self boarding option but no luck either.…
Hi I am trying to send through my pay runs for the last two weeks. When I try to mark the 3 April as paid is comes up with an error code that states it cant be paid as one of my employees is inactive. This isn't correct as both employees are active and are the same ones I have had for over a year. Hope its just a glitch ?…
Hi Everyone I am trying to do our first batch on Superstream to get ready for the payday super. It is bouncing back because the ABN and USI no long matches the TWU superannuation fund which i now know is because they have merged with Team super. I have changed it on the relevant employees info and also archived the TWU…
This discussion was created from comments split from: Superstream errors on validation.
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