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We're super excited to announce automated invoice reminders for Reckon One are here! This new feature is available now and is a great way to take the stress off from manually chasing up payments on any unpaid invoices! Automated invoice reminders have been designed in response to your valuable feedback and is customisable…
We're super excited to announce that Pay Templates are now live in Reckon Payroll! This new feature provides the capability to create, manage and update pay setup information for employees in a single location making it easy to apply settings to multiple employees. This helps save time in manual entry, reduce errors and…
Reckon Payroll has received a long awaited update that brings in both improved functionality but also fixes some niggly bugs. Check out the inclusions in this release below! ✅ Fix for employees with only an initial YTD balance not appearing in EOFY finalisation The issue where employees with only an initial YTD balance and…
When I try to open the payroll app,I just get a blank screen
I just migrated to the new basic reckon app. I only have 1 employee who is casual. Under the employee tab it says incomplete. I enter all the relevant details until i get to the leave tab. There is no leave details to be completed as employee is casual. Due to this section not being completed, it still says incomplete for…
Hello, is there a report I can modify to achieve something similar to the below report from the old Payroll Premier? This was good for OHS hours / LTI reporting etc. I am trying to achieve a report for total hours and or total payments over specific periods, collated like the below. I am currently uploading a 'Payroll…
We have had a new employee start with a salary of $110,000 and worked for us for 1 week (38hrs) prior to the pay run. He is entered in Reckon as being on a salary and our standard pay run is fortnightly (76hrs per fortnight). He has claimed the tax free threshold. When I have done his first pay run for the 1 week he has…
Hello Team, One of employee's statutory super added an extra cent to one of his weekly pays. There were five pay weeks in January and one of the weeks added an extra cent. Why would this have happened? I looked at his pay details and apart from overtime, the other details were normal. The overtime wouldn't have affected…
As the above title, I have never been successful in receiving the TFA SMS code to my mobile no matter how long I wait nor when I click resend. As of the time of writing I have been waiting for more than 15 minutes. Please help.
Helen is running Reckon Payroll and the year to date figures are wrong by the opening balances. I spoke to Rita who said she was going back to the development team. Can we please escalate this and find a resolution Call me any time. Kevin +61407744914
I am trying to update an employee's bank details but keep receiving the error below InterimSTP2EmploymentTypeld can only be used on STP verison 1. Can anyone help me to solve this issue?
I have upgraded from ReckonOne Payroll to STP2 but an Employee who is actually current is showing as Terminated because there was a termination date recorded in ReckonOne. The STP2 checklist asks for a Termination Reason - but the drop down is inactive and I can't remove the termination date. The employee is Casual. I…
After completing a Pay Run, I can usually Continue to ATO Declaration by selecting the button under send pay slips. On today's pay run, that button is not available so I am unable to submit. I see from the community discussions, this previously happened in Oct 2023 - it seems the bug has re-appeared. Please advise.
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Manage wages, leave, super and Single Touch Payroll for your employees!