Quickbooks Accounting 2010-11 license reactivate problem

Toni WhyntieToni Whyntie Member Posts: 2
edited February 13 in Accounts Business Range
Cache problem on my pc after recent crash and repair is causing problem with reactivating my license, what can I do


  • ShaneShane Reckon Staff Posts: 560
    edited February 13
    Hi Toni,

    If your getting an error about the cache wizard page, close QuickBooks, open Windows explorer and go to C:\Users\Public\Public Documents\Intuit\ Shared\ and delete the 2 files called ActWzd.html & lcgn.html.  Open QuickBooks, open your company file and try to activate.  The files you just deleted will be recreated and you should be able to activate.  If not then have a look at these other solutions. http://kb.reckon.com.au//issue_view.asp?ID=1951 

    Let me know how it goes.

  • tojosantojosan Member Posts: 3
    edited July 2019

    Hi Shane,

    I am pulling my hair out with this same error message.  No one seems to be able to help me but your solution seems to make the most sense.  However when I open my files the 2 files mentioned are not listed.  I'm thinking they may be missing.  Can you throw any light onto this??

    Much appreciated.  Joanne

  • Cwf WorkforceCwf Workforce Member Posts: 10
    edited April 2015
    hi joane ,
    i have downloaded Quickbooks file doctor couple of months ago and it solved some problems try it its soo easy it will diagnose most of the issues 

  • tojosantojosan Member Posts: 3
    edited April 2015
    Thank you. I will give it a go.
  • tojosantojosan Member Posts: 3
    edited April 2015
    Hi Cwf Workforce, I tried QuickBooks file doctor but it told me it could not detect the problem. Thanks anyway. Does anyone else have any suggestions?
  • Cwf WorkforceCwf Workforce Member Posts: 10
    edited April 2015
    did you choose work station or server ?
  • Data RecData Rec Reckon Staff Posts: 744 ✭✭
    edited December 2016
    Hi Joanne,

    If you are encountering problems re-activating the QuickBooks 2010-11 licence using the online activation method, you may need to contact our Customer Service Team.

    The server that the program is trying to contact may no longer be active.
    * Data Recovery Team *


    Reckon Data Recovery Team

    You can request assistance via the case request web form below.


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