Quickbooks Plus small business plus payroll 2007/2008 bank reconcilaition report error yet opening b

Karen McNamara
Karen McNamara Member Posts: 1
edited August 2016 in Reckon Accounts (Desktop)
Hi i am a bookkeeper and my client has bought her Quickbooks Plus Small Business Plus Payroll 2007/2008to me. When we reconcile her bank balance on screen the opening and closing balances are correct however when we print the reconciliation report the opening and closing balance are not the same as on screen and are not correct. The amount is consistenet and does not belong to a single entry. the error seem to go back 4 months ago and has continued to carry forward incorrectly on the reports. How do i fix this?

Comments

  • Mustafa
    Mustafa Alumni Posts: 52
    edited December 2015

    Hi Karen,

    Thank you for your question.

    If your reconciliation screen is correct but not the reports then are you opening any memorised report? If so, then how about if you use default Reports (Reports > Banking > Previous Reconciliation)

    Also try these options

    1.    Create a portable file & restore it

    2.    Do a verify & rebuild on the restored file

    3.    Check reports now 

    4.    If issue persist then create a backup & undo the reconciliation till the reports show the correct numbers & then reconcile all in one go.

    Hope above helps

    Mustafa