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MSVCR100

AAMAAM Member Posts: 1
edited August 2016 in Accounts Hosted
After logging in and getting to the point where you can click on the icon to open QB, Citrix attempts to open and then an error message comes up as follows:- "The program cannot start because MSVCR100.dll is missing from your computer".  This was not happening a week or so ago.  What has changed,  What can I do to open QB??  I have tried over several days now.

Comments

  • MichaelMichael Alumni Posts: 43
    edited October 2015

    Hi,

    Thank you for post.

    Can you call our Hosted Tech Support Team on 1300799150
    or send an email to [email protected] providing your userid to login to Hosted Premium or your best contact phone number.

    Thank you.

    Regards,
    Michael

  • Kim PattersonKim Patterson Member Posts: 2
    edited July 2014
    I contacted support and they said I need to have my computer repaired, it is coming up with the same message on 3 different computers. why...
  • MichaelMichael Alumni Posts: 43
    edited October 2015

    Hi Kim,

    can you email your Hosted userid and password to [email protected]
    and we will follow this up for you.

    Thanks.

    Regards,
    Michael

  • Alan VickersAlan Vickers Member Posts: 4
    edited July 2014

    I have had the same issue multiple times, from different computers. It seems to occur randomly

     

  • Kim PattersonKim Patterson Member Posts: 2
    edited July 2014
    Please, I still have not had a reply, this is just not good enough, has anyone any answers for me the error is msvcr100.dll is missing from your file.I am using a macbook air, and an apple iMac. and an iPad, and it is still coming up with the same error, I am starting to pull my hair out.
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