Problem logging in using bluetooth and iPad Keboard

Melanie Housego

I am having a problem logging in on my iPad to Reckon Hosted using a bluetooth keyboard. I can use the keyboard to log in initially however once I launch Accounts I can't use either the bluetooth or iPad keyboard to log in further. I had very few issues using my iPad when Accounts was hosted by Citrix and I want the ability to access Accounts with an iPad. Is there any reason why the keyboard functionality is not working?

Mirko

Hey Melanie, have you tried any browsers aside from Safari? I know Safari has had some issues with the last few builds on many websites. There should also be a key board button on top right-hand side of Hosted which forces the browser to bring it up. The keyboard is activated by the browser and not Accounts Hosted, thus trying a different browser might be a good step to try. Keen to hear how you go! ^Mirko

Melanie Housego

Thanks for the reply Mirko. I have tried with Safari and Google Chrome and the problem occurs with both. I have tried the keyboard button as well in both but the iPad keyboard doesn't appear.

Mirko

That's quite strange Melanie, it seems like the Apps are not responding to the keyboard. Try installing a third party keyboard app and see if that does the trick at all. Have you updated to iOS 8.1? If so, was the same issue resisting prior to the update?

Steve Stokes

Hosted, Safari and IOS 8 do not work. The problem being the keyboard functiondoes not work. So no surprise an external keyboard does not work. I raised the issue of the IOS keyboard/safari problem a few months ago, it was acknowledged as an issue, but still no fix to date.

Ruth Porter

This is a major problem that I am having too. Really annoying not being able to use my ipad.

kerrsker

I am having the same problem re iPad and Hosted.  Can login with onscreen keyboard intitially, but when I try to login to company file, error message claims password incorrect (it is not).  Have tried Safari and Google Chrome.  Any solutions, please?

John G

Hi Kerrsker,

Welcome to the Reckon Community.


Please see our comments on using a bluetooth keyboard at: iPad-with-bluetooth-keyboard-not-connecting


Hope this helps,

John

Sean Cresswell

Hi there, Not much to add here, but purely for information purposes,.....I've not seen any such issue on my Microsoft Surface Pro3, using either a BT Keyboard, nor when using the onscreen touch keyboard. [Windows 10 & Google Chrome]

lance arthy_6701920

Has anyone using an iPad encountered problems since the iOS9 upgrade? I'm getting the BSOF (black screen of frustration) - haven't had that for ages. I've tried Chrome and Safari.