Upgrade from R3 to R4 has lost data.

Sarah BradleySarah Bradley Member Posts: 9 ✭
edited October 2017 in Accounts Hosted
Vital data appears missing after doing the upgrade - I followed the guide.  I did the backup before I started.  How do I go about restoring this original backup and getting onto the old version? With all the intermittent logon problems as well, the whole morning has been wasted.  

Comments

  • Sarah BradleySarah Bradley Member Posts: 9 ✭
    edited February 2015
    I've just spoken with Danny in the tech support team and he very patiently walked through the problem and helped me to fix it - it was using the incorrect company file.  I am very grateful and appreciate the help he has given me.  
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