Click through to transactions when Reckon is sitting on second screen

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Boyd_7313287
Boyd_7313287 Member Posts: 2
edited August 2016 in Reckon Accounts (Desktop)
Has anyone experienced this problem with the latest version of Enterprise? If Reckon is viewed on the computer's primary screen its all ok, but if you have Reckon sitting on a second screen you can't double-click on data in a report and have it create a transaction report for that data. I'm running Windows 8.1.

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  • Boyd_7313287
    Boyd_7313287 Member Posts: 2
    edited January 2015
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    Ok, this appears to be operating system related. If I horizontally align the display screens in the Display Screens settings the problem goes away! Reckon doesn't seem to like the L-shaping of non-aligned screens.
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Thanks for the update Boyd. I thought it was something with OS display, as RAB does not have any display settings of its own it takes everything from the machine. I was searching for MS Windows support articles and most were just about mirroring etc, couldn't find anything on right-click or cursor click not working on dual monitors.
  • narelle harvey_7311100
    narelle harvey_7311100 Member Posts: 8
    edited January 2015
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    Never had this problem I am using windows 7

    Regards Narelle Harvey