rdo taken but not deducted

julie_7325611 Member Posts: 1
edited February 2017 in Reckon Accounts (Desktop)
when a rdo is taken, i put in the hours, but they are not deducting from the rdo total, can you please assist on where i need to look/fix?


  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
    Hey Julie, check out our RDO guide: http://www.reckon.com.au/library/pdf/RDOs%20in%20RAB.pdf
    Let me know if it helps!
  • Sally McIntosh, Accredited Consultant
    Sally McIntosh, Accredited Consultant Accredited Partner Posts: 468 Accredited Partner Accredited Partner
    edited February 2017

    Hi Julie,

    It sounds like your RDO taken payroll item is not configured correctly to the "other 1 or 2" area you are using for tracking your RDO's.

    I would suggest creating a brand new item.

    If you would like some remote support to do this please feel free to email me.

    Kind regards,

    Sally McIntosh (Sally@samsolutions.com.au)