Reckon Online - webpage shows server 2012 login screen

MathewTaylor
MathewTaylor Member Posts: 2
edited August 2019 in Accounts Hosted
We have a user who tries to login to Reckon Online and ends up with what looks like an RDP session to a Windows Server 2012 machine in their browser, instead of the normal software appearing. What's causing this and how can we fix it?

Comments

  • Mirko
    Mirko Alumni Posts: 1,348 ✭✭
    edited November 2015
    Hey Mat, please give tech support a call too look into the user profile from the back end if the following does not work;
    1. Click Control Panel in the Dashboard.
    2. Disconnect User. Wait 2 minutes and click Refresh. If a session displays remote disconnect the sessions again.
    3. Wait 2 minutes and re-login into your Hosted Session.
    Cheers,
    Mirko

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