Bank Feed Issues
Sara - Balancing Numbers
Member Posts: 75 ✭✭
Hi, hope somebody can help, I haven't been able to find the answer to this on either the community pages or the knowledge browser.
I've imported all February data from Westpac, matched the transactions, and reconciled to 23 February (my most recent bank statement).
The issues are two:
1. When I do a new import (1st to 10th March), all screens are as normal but it only imports 2 lines of data (when there should be about 30 lines of data).
2. All the February entries are still showing as unmatched even though I've matched all, and reconciled some (as above).
I've imported all February data from Westpac, matched the transactions, and reconciled to 23 February (my most recent bank statement).
The issues are two:
1. When I do a new import (1st to 10th March), all screens are as normal but it only imports 2 lines of data (when there should be about 30 lines of data).
2. All the February entries are still showing as unmatched even though I've matched all, and reconciled some (as above).
0
Comments
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Hi Sara,
Sorry to hear of your difficulties with BankData and thanks for letting us know of this issue.
I would appreciate you sending some screen shots of the BankData process. The:- Import Bank Data screen
- Transaction Summary screen
- any error messages
And of course your Reckon Customer ID.
Please send it to bankdata@reckon.com and I will be able to investigate further.
regards,
John0
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